Stay-at-home policies have made the web critical for tasks such as schoolwork, applying for unemployment benefits, and consulting with doctors. But millions of Americans lack reliable broadband access. Libraries, schools, and businesses are taking creative steps to expand Wi-Fi networks in underserved neighborhoods.

Akamai Technologies maintains a major international content delivery network. Alex Balford, Akamai’s senior manager for media product marketing, said, “Traffic increased 30% between the end of February and end of March, 10 times greater than the normal month-to-month growth rate that we normally see. To put that into perspective, we saw roughly a year’s worth of growth in a month’s time frame.” In addition to sharply increased traffic, Balford noted something else about COVID-19 data traffic.

Access Now released "Expanding connectivity to fight COVID-19: recommendations for governments and telcos", a series of recommendations for telecommunications companies and governments that could help prevent people from losing their connections and improve connectivity, drawing lessons from the experiences of users at risk around the world. The recommendations include:

The challenges we face demand an unprecedented alliance between business and government. Broadband is needed everywhere to support vulnerable populations. What’s happening in Seattle (WA), the first US city affected by the coronavirus outbreak, provides a glimpse. A public-private alliance of the region’s largest employers, Challenge Seattle, became the town square for sharing data and best practices, managing the crisis and planning our return to work.

Comcast said it beat earnings estimates for the first quarter of 2020, but missed on revenue, as the pandemic impacted the theme parks business and the theatrical division faced a tough comparison to year-ago hits. Highlights include: Total High-Speed Internet Customer Net Additions Were 477,000 (Not Including 32,000 Free Internet Essentials Customers), the Best Quarterly Result in 12 Years. High-speed internet revenue increased 9.3%, driven by an increase in the number of residential high-speed internet customers as well as an increase in average rates.

 As some states ease stay-at-home restrictions, mobile handoffs (the times when a data session moves from one cell site to another as users walk or drive around) are starting to return to near pre-COVID levels in some regions, according to the latest Verizon Network Report. The Carolinas and Tennessee region are 1% below a typical day while the Georgia and Alabama region is down only 5% and the Central Gulf Coast region is down only 9% below a typical day.

The connectivity and services built by information capitalists have become too important to be left any longer without public participation in determining the rules they follow. Critical nature of these digital services warrants public interest representation in decisions about their practices. Here are four ideas to incorporate public participation in establishing the rules for the critical services of the information era:

The Federal Communications Commission made it easier for individuals who have lost their employment during the coronavirus pandemic and who qualify for Lifeline benefits to enroll in the Lifeline program. Specifically, the FCC’s Wireline Competition Bureau temporarily waived the requirement that consumers seeking to qualify for the program based on their income must provide at least three consecutive months of income documentation. 

To evaluate how our members’ DOCSIS (Hybrid Fiber-Coax) and Fiber to the Home (FTTH) networks’ performed during the emergency, ACA Connects retained the strategy consulting firm, Cartesian, to perform an in-depth analysis. Cartesian found that despite the surge in Internet usage, our members’ networks continue to provide the same high-quality experience their customers have come to depend on. During the COVID-19 pandemic:

The Federal Communications Commission approved an additional 13 funding applications for the COVID-19 Telehealth Program. Health care providers in both urban and rural areas of the country will use this $4.2 million in funding to provide telehealth services during the coronavirus pandemic. To date, the FCC’s COVID-19 Telehealth Program has funded 30 health care providers in 16 states for a total of $13.7 million in funding.