The federal Lifeline program was created in the 1980s under President Ronald Reagan to help low-income Americans afford telephone service. It has been expanded over the years to help provide access to a basic cellphone with a limited amount of data. The most recent evolution, to accommodate broadband, was demonized by some Republicans who labeled it the “Obamaphone” program.

Companies say internet network capacity has stayed strong the last two months, but some providers are struggling to repay loans, provide internet routers, or find enough personal protective equipment to protect workers from COVID-19. Federal Communications Commission Chair Ajit Pai told the House Communications Subcommittee May 19 one reason the networks have been able to handle the traffic increase is because of investments and improvements in broadband infrastructure in recent years. “Since 2016, for example, Internet speeds are up over 80%.

The Federal Communications Commission and Federal Trade Commission demanded that gateway providers allowing COVID-19 pandemic-related scam robocalls into the US cut off this traffic or face serious consequences. This is the second such action taken during the pandemic, following a successful push in April with similar letters from the agencies that led to the termination of other robocallers’ access to American phone networks. The letters sent May 20 give the companies 48 hours to cut off these scam robocalls.

The Federal Communications Commission approved an additional 43 funding applications for the COVID-19 Telehealth Program. Health care providers in both urban and rural areas of the country will use this $16.87 million in funding to provide telehealth services during the coronavirus pandemic. To date, the FCC’s COVID-19 Telehealth Program, which was authorized by the CARES Act, has approved funding for 132 health care providers in 33 states plus Washington, DC for a total of just over $50 million in funding. 

In a statement to the House Commerce Committee, Federal Communications Commission Chairman Ajit Pai said the agency has received around 2,200 complaints related to theCOVID-19 pandemic. Of those complaints, 1,400 have received a response from the carrier, Chairman Pai said. Around 500 of those total complaints were filed specifically about the FCC’s Keep Americans Connected Pledge, the agency’s primary response to the pandemic.

An interview with House Commerce Committee Ranking Member Greg Walden (R-OR).

At the Federal Communications Commission’s request, nearly 800 communications companies and trade groups signed the “Keep Americans Connected” pledge. The signatories agreed not to terminate service to any residential or small business customer, and to waive any late fees incurred, due to economic disruptions caused by the COVID-19 pandemic.

The last time the country faced an economic crisis, Congress saw broadband as a significant tool to jumpstart the recovery.

With some states beginning to lift stay at home restrictions during the coronavirus outbreak, Charter is offering a free month of service to new business customers.

Change is in the air for the telecommunications sector as vendors and service providers grapple with the fallout from COVID-19. While it may be too soon to carve all of the changes into granite, it does seem as though the industry is headed towards the dawning of a new era.  Adding more capacity going forward is top of mind for most service providers. But now that service providers, businesses and other organizations know that their employees can work from home (WFH) how many will return to the office space once the coronavirus restrictions loosen up across the board?