Patricia Malagon

Telehealth Usage among Low-income and Undocumented Californians

Statewide telehealth use jumped dramatically among low-income Californians covered by Medi-Cal in March 2020, when telehealth visits began to be reimbursed at the same rates as in-person visits. We find comparable trends in California’s community health centers (CHCs)—primary care clinics that serve all comers—for Medi-Cal and undocumented patients. However, telehealth can still pose challenges for those who are uncomfortable with technology or lack English proficiency.