Katie Knox Mimoune

The National Digital Inclusion Alliance launched the 2025 Digital Navigator Program Toolkit. It provides guidance for setting up and managing successful digital navigator programs. The authors of the toolkit are experts from the NDIA team who have experience training, supporting, and learning from hundreds of digital navigators and programs providing digital navigator services across the country. The toolkit takes readers from conception to execution to sustaining a digital navigator program, with concrete tools and advice from practitioners across the country. 

The American Community Survey (ACS) 2022 one-year estimates, which were released in September 2023, reveal the impact of digital inclusion work and the disparities that still exist. First, we have to celebrate the progress made in broadband adoption reflected in the 2022 data. From 2021 to 2022, 2.5 million new households subscribed to wireline broadband (DSL, cable, or fiber connections). This is a huge number to celebrate.