Joshua Benton

From the unbanked to the unnewsed: Just doing good journalism won’t be enough to bring back reader trust

[Commentary] One lesson I learned early on in news is that what journalists value and what their audiences value are often frustratingly misaligned.

The leaked New York Times innovation report is one of the key documents of this media age

[Commentary] There are few things that can galvanize the news world’s attention like a change in leadership atop The New York Times. Jill Abramson’s ouster probably reduced American newsroom productivity enough to skew this quarter’s GDP numbers.