Jon Brodkin

When Chad Pierce and his family bought a new house this year, they made sure of one thing: that getting Internet service wouldn't be a problem. But, Internet service wasn't readily available—and Charter wouldn't extend its network to the house unless the Pierce family paid $16,000 to cover most of the company's construction costs. The house is about 550 feet from the road, Pierce said. "Needless to say, we were pretty devastated," Pierce said.

The Federal Communications Commission and Federal Trade Commission released a draft memorandum of understanding (MOU) describing how the agencies will work together to make sure ISPs keep their network neutrality promises. 

Hidden fees that show up on broadband bills after customers sign up for service have long been a source of frustration for Internet users. Because advertised prices often don't reflect the full cost of service, the Federal Communications Commission in 2015 forced ISPs to be more transparent with customers about hidden fees and the consequences of exceeding data caps. The new requirements were part of the net neutrality rules—and are therefore going to be eliminated when the FCC votes to repeal the rules next week.

Network neutrality supporters plan a nationwide series of protests starting Dec 7 outside Verizon stores, where they will express their opposition to the pending repeal of net neutrality rules.

You can find local protests by going to https://events.battleforthenet.com/ and searching by ZIP code.

The Federal Communications Commission docket for its repeal of network neutrality rules is missing something: more than 50,000 complaints that Internet customers have filed against their Internet service providers since the rules took effect in 2015. The National Hispanic Media Coalition (NHMC) was able to obtain the text of net neutrality complaints from the FCC via a public records request but says it has not been able to convince the FCC to include them in the repeal docket.

While the Federal Communications Commission said it has 18,000 carrier responses to network neutrality complaints, the National Hispanic Media Coalition says it has only received 823 pages worth. 

"The FCC has not produced any additional documents since we filed an Application for Review [on November 14]," said NHMC Special Policy Advisor Gloria Tristani. Besides carrier responses, "we are missing other documents as well, such as attachments to consumer complaints, consumer rebuttals, etc." The FCC has not explained why it didn't provide those documents, according to the NHMC.

The Federal Communications Commission will move ahead with its vote to kill network neutrality rules Dec 14 despite an unresolved court case that could strip away even more consumer protections. FCC Chairman Ajit Pai says that net neutrality rules aren't needed because the Federal Trade Commission can protect consumers from broadband providers. But a pending court case involving AT&T could strip the FTC of its regulatory authority over AT&T and similar ISPs.

Charter Communications is really excited to tell you about all its new broadband network investments. "Increasing Flagship Broadband Speeds; Giving Customers More For Less," is the title of the company's latest announcement on this topic.

AT&T recently said  the company has never blocked third-party applications and that it won't do so even after the rules are gone. Just one problem: the company fails to mention that AT&T blocked Apple's FaceTime video chat application on iPhones in 2012 and 2013. AT&T blocked FaceTime on its cellular network when users tried to access the application from certain data plans, such as unlimited data packages.

Comcast is defending its changed net neutrality pledges in the face of criticism from Internet users. The deletion of a net neutrality promise immediately after the Federal Communications Commission started repealing its net neutrality rules is just a "language" change, the company says.