Jacqueline Rifkin
When your internet connection goes even slightly awry, the impact on your professional life could be significant
In a world where more interactions are happening on video calls, glitches have become a normal, everyday occurrence. And sure, glitches happen, but they are no big deal, right? At least that’s what Zoom-reliant professionals and casual users told us: Glitches are annoying but harmless. But, as consumer psychologists who study the nuanced and often-overlooked factors that influence everyday judgments and decisions, we weren’t so sure.