Giancarlo Pasquini
From Diagnoses to Treatments, Why Americans Use AI Chatbots for Health
More and more Americans are using AI chatbots, including turning to them for health information. These chatbot health users are motivated by a host of reasons, ranging from making diagnoses to learning about their lab results.
Users of social media and AI chatbots for health information are more likely to say they are convenient than accurate
In a world where health information can come from countless sources outside of a doctor’s visit, social media and AI chatbots offer newer, digital-first avenues to health news and advice for some Americans. But these always-available alternatives don’t necessarily include guarantees of accuracy or understandability, and some of that shows in how users evaluate them. Key highlights from Pew's survey on health information sources:
Where Do Americans Get Health Information, and What Do They Trust?
In an era with unprecedented access to health information, the vast majority of Americans still turn to health care providers for health information, according to a new Pew Research Center study. Many also look to major health websites such as WebMD. But Americans’ health sources aren’t limited to medical experts. Many Americans (66%) also learn from others going through similar health experiences. And some get health information from social media (36%) or AI chatbots (22%) at least sometimes.
How the U.S. Public and AI Experts View Artificial Intelligence
With artificial intelligence no longer the stuff of science fiction, its benefits and risks are being debated by everyone from casual observers to scholars.