Galen Stocking

Users of social media and AI chatbots for health information are more likely to say they are convenient than accurate

In a world where health information can come from countless sources outside of a doctor’s visit, social media and AI chatbots offer newer, digital-first avenues to health news and advice for some Americans. But these always-available alternatives don’t necessarily include guarantees of accuracy or understandability, and some of that shows in how users evaluate them. Key highlights from Pew's survey on health information sources: 

Where Do Americans Get Health Information, and What Do They Trust?

In an era with unprecedented access to health information, the vast majority of Americans still turn to health care providers for health information, according to a new Pew Research Center study. Many also look to major health websites such as WebMD. But Americans’ health sources aren’t limited to medical experts. Many Americans (66%) also learn from others going through similar health experiences. And some get health information from social media (36%) or AI chatbots (22%) at least sometimes.

How Americans view data centers’ impact in key areas, from the environment to jobs

A broad majority of Americans have heard about data centers – the often-sprawling computing facilities that are popping up nationwide. But the public has mixed opinions about data centers’ impact in various areas. Attitudes are more negative than positive when it comes to these facilities’ impact on the environment, home energy costs and people’s quality of life nearby.

How Americans view data centers’ impact in key areas, from the environment to jobs

A broad majority of Americans have heard about data centers – the often-sprawling computing facilities that are popping up nationwide. But the public has mixed opinions about data centers’ impact in various areas, according to a new Pew Research Center survey.

America’s News Influencers

In the heat of the 2024 election, news influencers seemed to be everywhere.

The Role of Alternative Social Media in the News and Information Environment

In recent years, several new options have emerged in the social media universe, many of which explicitly present themselves as alternatives to more established social media platforms such as Facebook, Twitter and YouTube – especially by opposing free speech restrictions they say are rife at those sites. These newer sites have created a small but satisfied community of news consumers, many of whom say one of the major reasons they are there is to stay informed about current events.

Key facts about digital-native news outlets amid staff cuts, revenue losses

Digital-native news outlets – those “born on the web” – have seen a wave of cuts since the outbreak of the coronavirus as financial troubles continue to roil the news media. Quartz laid off 80 staffers as its advertising revenue declined by over half. BuzzFeed shut down its divisions in the UK and Australia while furloughing dozens in the United States, and Vox furloughed about 100. The Outline has shut down entirely. Here are key facts about digital-native news organizations. All data predates the current downturn related to the coronavirus:

Trusting the News Media in the Trump Era

It is no secret that, in an information environment characterized by deep tensions between President Donald Trump and national news organizations, Americans are divided in their trust of the news media. A new Pew Research Center exploration of more than 50 different surveys conducted by the Center – combined with an analysis of well over 100 questions measuring possible factors that could drive trust in the news media – confirms that in the Trump era nothing comes close to matching the impact of political party identification. On item after item, Republicans consistently express far greater

Many Americans Say Made-Up News Is a Critical Problem That Needs To Be Fixed

Many Americans say the creation and spread of made-up news and information is causing significant harm to the nation and needs to be stopped. Indeed, more Americans view made-up news as a very big problem for the country than identify terrorism, illegal immigration, racism and sexism that way.

Social Media Bots Draw Public’s Attention and Concern

Since the 2016 US presidential election, many Americans have expressed concern about the presence of misinformation online, particularly on social media. This topic has drawn the attention of much of the public: About two-thirds of Americans (66%) have heard about social media bots, though far fewer (16%) have heard a lot about these accounts. Among those aware of the phenomenon, a large majority are concerned that bot accounts are being used maliciously, according to a new Pew Research Center survey.