Andrew Kennedy

Identification software issues bar many from unemployment benefits

The platform is run by a software company in Virginia, and it’s now a required part of more than 20 states’ unemployment programs. For many people, the process is simple: they use their smartphones to scan their faces and upload pictures of their government-issued identity cards. The images are checked by a facial recognition system. is meant to block scammers who are using fake or stolen identities to claim unemployment benefits, but the process is also cutting off an unknown number of people who don’t have the right technology or the right identification.