January 2025

Mass General Brigham (MGB) is a large hospital system in the greater Boston area. MGB employs more than 1,200 clinicians, who serve more than 1.25 million patients. During the COVID-19 pandemic, MGB identified disparities in patients’ access to video visits and its patient gateway. Unsurprisingly, those who were not using the patient gateway were largely members of racial and ethnic minority groups, particularly those whose primary language was not English. In response, MGB began initiatives aimed at increasing health equity and digital access.

President Trump’s blunt message after a whirlwind week of executive orders and presidential proclamations may boil down to this: Take me at my word. During four years in political exile after his first term, President Trump vowed to radically reshape American life, culture and politics if he got another chance.