July 2024

Fixed wireless trounces cable in customer loyalty metrics, says Recon Analytics

According to survey data from Recon Analytics, the net promoter scores of Verizon and T-Mobile for their fixed wireless access (FWA) broadband absolutely demolish the net promoter scores of Comcast and Charter for their hybrid fiber coax (HFC) broadband services. “FWA’s numbers are off the chart,” said Recon Analytics principal Roger Entner. However, he cautioned that there is a “selection bias” in the data because with FWA, people do their own installation, and if they aren’t happy with the service they can return the gear within three days. NPS scores are a big deal.

Beryl kicks U.S. telcos' hurricane recovery plans into high gear

Hurricane Beryl, the first hurricane of the 2024 season to hit the U.S, spiraled 80 mile per hour winds through Houston, Texas, and is now heading northeast and beyond. More than 2 million people in Texas are without power. There are reports of outages on the AT&T and Verizon cellular networks in Texas in the wake of storm, as well as disruptions to Internet service providers such as Xfinity. Here’s what’s going on with the big three mobile operators:

FCC Announces Certain RDOF Census Block Groups Are Eligible for Other Funding Programs

The Federal Communications Commission (FCC) announces that certain Rural Digital Opportunity Fund (RDOF) census block groups (CBG) are now eligible for other funding programs.

The 2024 AT&T Outage

On February 22 AT&T had a massive cellular outage. Ookla’s service Downtector said it recorded over 1.8 million reports of customer problems during the outage event, making this the most widespread outage since a big T-Mobile outage in June 2020. The biggest immediate concern is always 911 and emergency services. Many local 911 centers issued an alert about the problem and warned people to use alternate ways to reach 911.

Important Ideas to Streamline Broadband Permitting and Support Internet for All Deployments

High-speed Internet service connects and builds communities, accelerates economic progress, and enhances public service capabilities.