FCC Adopts Rules to Improve Wireless 911 Call Routing
The Federal Communications Commission adopted rules to more precisely route wireless 911 calls and Real-Time Texts (RTT) to 911 call centers, which can result in faster response times during emergencies and ultimately save lives. Wireless 911 calls have historically been routed to 911 call centers based on the location of the cell tower that handles the call. But in some cases, the nearest cell tower may be in a neighboring jurisdiction. In these cases, the call may be routed to a 911 call center in that neighboring jurisdiction, not the call center that serves the caller’s location.