Broadband Subsidy Program Sign-Ups Lag Amid Lack of Outreach Funds
Billions of dollars aimed at helping low-income households afford internet access are going unclaimed as the Federal Communications Commission faces hurdles to enrolling participants in the Emergency Broadband Benefit Program. FCC officials and their nonprofit partners have to marshal resources for outreach to help individuals understand how the program works and overcome mistrust of government. Nonprofits and local organizations are best suited to enroll low-income individuals because they are trusted in those communities, agency officials and partners said.