June 2021

Addressing Gaps in Broadband Infrastructure Availability and Service Adoption: A Cost Estimation & Prioritization Framework

Although gigabit availability has increased by 50 percent over the last three years, households that lack 100/20 Mbps service have declined by only 3 percentage points over the same period. In addition to households known to be unserved to the Federal Communications Commission, there are an additional estimated 8.2 million households in census blocks reported as “served” that do not have broadband service available. Approximately 12 million households in total, inclusive of these 8.2 million households, do not have access to a baseline level of service.

Glitches and confusion are blocking users from Emergency Broadband Benefit Program assistance

The Federal Communications Commission has already signed up 2.3 million households for the Emergency Broadband Benefit Program, which was designed to help low-income users with affordable internet access during the pandemic. But while the agency is heralding these numbers as a success, the program appears to be plagued by ongoing issues that are causing some internet service providers to block eligible Americans from accessing up to $50 a month off of their internet bills.