April 2020

Those of us who are able to work from home are only able to do so because we have three things — a working computer, broadband access and the technical skills needed to use our devices. But the people who live on the other side of the digital divide — most of whom are people of color, many of whom are people in their 40s, 50s and 60s — can’t work from home. The digital divide has always disproportionately impacted the same communities that have always been left behind in the US.

The COVID-19 pandemic has created a sudden, massive public need for trustworthy digital inclusion services. Millions of Americans need support from digital inclusion programs: to get connected with affordable home internet, find affordable computing devices, and learn basic digital skills. “Digital Navigators” is an adaptation of traditional digital inclusion programming to this new reality, providing one-to-one dedicated support via phone service.  The realization that digital inclusion programs needed to adapt organically emerged in several places over the last month.