January 2019

Some residents and businesses in rural America face a perplexing problem: They know people are trying to call their phones and sometimes failing, but they don’t know why. Landline customers have logged hundreds of complaints with the Federal Communications Commission in recent years about calls that don’t reach them. When a call is dropped, the caller hears a phone ringing endlessly or gets dead air. Telecom experts say the failed calls are most often bound for landlines served by small rural phone companies, though the calls’ origin can be a cellphone, office line or automated system.