September 2016

Innovators in Digital Inclusion

Sept 28 we're launching a series of articles that explore the origins, strategies, challenges and funding mechanisms for successful digital inclusion organizations. In research released early in 2016, Benton Faculty Research Fellow Dr Colin Rhinesmith explored the critical work being done in communities across the United States to address gaps in broadband adoption. He found that the efforts that emphasize human-to-human interactions are the most helpful to individuals and families. To help deepen Rhinesmith’s original research, the Benton Foundation and the National Digital Inclusion Alliance (NDIA) are now publishing a series of articles that explore the origins, strategies, challenges and funding mechanisms for successful digital inclusion organizations. We’d like to inject the experiences of each organization into ongoing policy discussions that affect federal, state and local digital inclusion efforts -- and to highlight best practices for other organizations working in this space. PCs for People (St. Paul, Minnesota), Axiom Education and Training Center (Machias, Maine), Ashbury Senior Computer Community Center (Cleveland, Ohio), Connecting for Good (Kansas City, Kansas), Free Geek (Portland, Oregon), Youth Policy Institute (Los Angeles, California), Austin Free-Net (Austin, Texas), and Multnomah County Library (Portland, Oregon). Each of these organizations are doing phenomenal work to bridge the digital divide and promote digital inclusion. But each one has a unique approach to meeting this challenge.

Innovators in Digital Inclusion: PCs for People

[Commentary] Functional broadband access and adoption are essential for full participation in our society, for education, for public health, and for public safety. But nagging gaps in broadband adoption exist for too many US communities. In Digital Inclusion and Meaningful Broadband Adoption Initiatives,(1) Dr. Colin Rhinesmith explored successful, local efforts to help low-income individuals and families overcome the barriers to broadband adoption. Dr. Rhinesmith finds that successful digital inclusion organizations focus on: 1) Providing low-cost broadband, 2) Connecting digital literacy training with relevant content and services, 3) Making low-cost computers available, and 4) Operating public access computing centers. In this new series, the Benton Foundation and the National Digital Inclusion Alliance (NDIA) explore the origins, strategies, challenges and funding mechanisms for successful digital inclusion organizations. In this first article, we examine PCs for People, an organization which refurbishes recycled computers and provides affordable technology and broadband service to low-income individuals and families. PCs for People’s work is touching many lives, helping to improve educational and economic outcomes.

[Angela Siefer is the Director of the National Digital Inclusion Alliance (NDIA).]