Lifeline: Striking the Right Balance
From the outset of the Commission’s Lifeline modernization proceeding, one of the primary challenges has been striking the right balance between the Federal Communications Commission’s dual mandates of affordability and access to “advanced communications technologies.” In other words, how can we guarantee that low-income Americans can take advantage of all the opportunities that real broadband Internet access enables – from jobs to education to healthcare – while also ensuring that this access remains within reach financially?
So, it’s not surprising that since FCC Chairman Tom Wheeler and Commissioner Mignon Clyburn announced their proposal for including broadband in the Lifeline program, we’ve heard some questions about what the proposed rules – and, in particular the concept of phased in “minimum service standards” – would mean for the affordability of Lifeline-supported services. Understandably, we have also heard concerns about what the proposal means for future availability of mobile voice service in the Lifeline program. To ensure that Lifeline is continuing to meet subscribers’ needs and that our reforms are accomplishing their intended modernization goals, the proposal also specifically requires a mid-2019 program review and report by the FCC’s Wireline Competition Bureau. There’s another an important proposed change to the Lifeline program that would help considerably with the affordability mandate: shifting all eligibility reviews to the National Verifier and thereby decreasing administrative burdens on providers. By helping Lifeline providers realize significant cost savings in their administrative overhead, the National Verifier would also help promote affordable offers that meet the minimum standards. Finally, modern mobile networks continue to see technological advances that allow services such as voice to be delivered more and more efficiently. For Lifeline, an important trend in the years ahead will be the growing use of so-called Voice-over-LTE capabilities by US wireless providers.
[Jon Wilkins is Chief of the Wireless Telecommunications Bureau. Matt DelNero is Chief of the Wireline Competition Bureau]