February 2012

Is Cybersecurity as Important as Border Security?

Forty-five percent of legislators and cybersecurity experts representing 27 countries think cybersecurity is just as important as border security, according to a report by McAfee and the Security Defense Agenda that was released this week. The organizations surveyed 80 professionals from business, academia and government to gauge worldwide opinions of cybersecurity issues and revealed the findings in a report called Cyber-Security: The Vexed Question of Global Rules. Researchers found differing views on what cybersecurity means and how to approach it. They also analyzed the steps countries are taking to handle national cybersecurity.

Commerce Department agency’s network may have been hacked

A virus has attacked the computer network of a job-development agency in the Commerce Department, forcing it to block employees from the Internet for nine days. The attack, discovered two weeks ago, targeted computers at the Economic Development Administration, which is responsible for making business-development grants to distressed communities to help them create jobs. Commerce Department officials said they have brought in a team of outside experts to help the agency’s security team restore the networks. But they do not know where the attack came from and how it penetrated government computers, officials said. Cyber-security experts said it is likely that hackers infiltrated the system.

Facebook Fascination on Social Media

If the past is any guide, it is almost certain that Facebook's February 1 filing of an IPO, which could value the company at as much as $100 billion, will generate major attention online.

In the realm of social media, Facebook is a major and enduring topic. Since PEJ began tracking the conversation on blogs in January 2009 and Twitter in June 2009, Facebook has been among the top five topics on one of those platforms in 39 different weeks. And that interest seems to have grown over the past year. In 2011, Facebook was among the most popular subjects on either blogs or Twitter 18 weeks compared to eleven weeks in 2010 and 10 weeks in 2009. These are some findings of a special edition of the New Media Index from the Pew Research Center's Project for Excellence in Journalism, which examined how often and over what issues Facebook has risen to the top of the conversation.

AT&T Takes Top Spot as Sprint, T-Mobile Fall in Mobile Phone Customer Service Survey

AT&T took the lead in customer service quality in the last three months of 2011 as Sprint and T-Mobile lost ground, according to the latest study on phone-based customer service quality conducted by Vocal Laboratories.

In telephone interviews conducted immediately following a customer service call during the three months ending December 31, 2011, 69% of AT&T customers surveyed were “Very Satisfied” with the experience, up from 65% a year ago. Fifty-nine percent of Sprint customers gave the experience their top rating, down 12 points from the end of 2010; while T-Mobile posted a 17-point drop to end 2011 at 48% “Very Satisfied.” Verizon was effectively unchanged at 60% satisfaction.

Media execs, companies gave more than $350,000 to conservative super PACs

Conservative complaints about a liberal bias in the media do not hold up, at least not when it comes to the free-spending groups known as “super PACs.”

News companies and their executives donated more than $350,000 to conservative super PACs in 2011, according to financial disclosure forms filed with the Federal Election Commission. The donations included $100,000 from St. Paul-based Hubbard Broadcasting to the American Crossroads super PAC, which was created by Bush White House strategist Karl Rove. Hubbard is a family-owned media company with a dozen local TV stations, 21 radio stations — including D.C.’s leading news channel WTOP — and a national cable channel.

Soon Facebook Growth Will Be About Users Clocking In More Time

The number of new American Facebook users is going down, and eventually the same will happen in every other market. Soon, Facebook's growth is going to depend on each user spending more time logged in, playing games, watching movies, planning trips and so on. If you do the math and divide Facebook's value ($100 billion) by its number of users (845 million), that makes every Facebook account worth about $125 — money the company will get from eyeballs on ads. So the longer you're on Facebook, the more ads you look at and the more money the company makes.

Soros-backed wireless startup faces big test at Super Bowl

It's game day for a Chicago wireless network startup. ExteNet Systems, which builds antenna networks that prepare wireless carriers for expected demand surges, has been chosen to amp up coverage for the Super Bowl in Indianapolis (IN).

The Lisle-based company built an outdoor network that covers part of downtown Indianapolis in December and recently added another network in and around the Omni Severin Hotel near the stadium that will host the Super Bowl. CEO Ross Manire already is thinking about the next big event, closer to home, when the G8 and NATO summits come to Chicago in May. Extenet already provides the network at McCormick Place, which will host the summit. There haven't been any requests yet for more equipment, but Mr. Manire says, “We're looking at how we can assist at providing additional capacity. We're looking forward to it.”

Subcommittee on Communications and Technology
House Commerce Committee
Wednesday, February 8, 2012
9:30 a.m.



Rethinking the soul as the ’Net becomes more lifelike

[Commentary] The question occurred to me as I spent an hour browsing the Web, and on inspection, it seemed to me not entirely nutty. Technology is changing the way we think about all kinds of theological concepts, such as community, prayer, ritual and worship. Why should it not expand our definition of “soul”?

The most intriguing approach to the question of the Internet’s soul, however, comes from the provinces of conventional theology. To many, a “soul” is not just a thing that inhabits an individual; it is also part of a radical union with God and all the world’s other souls, going backward and forward in time, beyond the constraints of bodies and geography. The Jesuit priest Pierre Teilhard de Chardin imagined “above the animal biosphere, a human sphere, a sphere of reflection, of conscious invention, of conscious souls.” He called that realm the noosphere — the sphere of thought — but it might just as well be the Internet, a place where the world’s souls, living and dead, gather together to share of their essential selves and join their sacred individuality together. At the very least, as a universe of songs, images, research projects, existential yearnings and daily disappointments of hundreds of millions of selves, the Internet forces us to imagine in new ways the places where souls, if you believe in such things, might ultimately reside.

Gurin Leaving FCC

Joel Gurin, Chief of the Federal Communications Commission’s Consumer and Governmental Affairs Bureau (CGB) will step down from his position as of February 17. Kris Monteith, currently a Deputy Chief in the Media Bureau, will serve as Acting Bureau Chief.

Joel Gurin has been Chief of the Consumer and Governmental Affairs Bureau since joining the Commission in December 2009. Under his leadership, the bureau tackled such issues as bill shock, cramming and robocalls; launched the Office of Native Affairs and Policy; and led the agency effort to implement the 21st Century Communications and Video Accessibility Act – the most significant legislation for people with disabilities since the Americans with Disabilities Act two decades ago. Gurin has a diverse background combining nonprofit leadership, print and Web publishing, and expertise in consumer issues. He most recently served as Acting President of NARSAD; as Acting Editor-in-Chief for State of the USA; and as Senior Vice President of Rodale Interactive. Prior to that, Gurin was Executive Vice President of Consumers Union, the nonprofit publisher of Consumer Reports, for almost a decade. He launched and grew Consumer Reports’ Web site, the world’s largest information-based paid subscription site.