The Federal Communications Commission (FCC) is seeking comment on ways to modernize the current voice-based 911 system to a Next Generation 911 (NG911) system that will enable the public to send texts, photos, videos, and other data to 911 call centers. As a result of the East Coast earthquake on August 23, 2011, the Commission also sought comment on whether and how to prioritize calls to 911 over other calls during emergencies, which are usually the moments when wireless networks experience the most congestion and calls fail to go through.
The Notice of Proposed Rulemaking examines short-term and long-term options for enabling consumers to send texts to 911, including the advantages and disadvantages of different approaches. The FCC is also seeking comment on long-term development of multimedia NG911 technology that would support delivery of photos, videos, and data to 911, in addition to texting. The Commission will consider the appropriate role for the agency in facilitating – and, if necessary, accelerating – the rollout of these capabilities, and encouraging the parallel development of NG911 capabilities in 911 call centers. The FCC also noted that the transition to NG911 is not likely to occur uniformly across the country and asked for comment on how best to educate the public about the availability, capabilities, and limitations of NG911 as it is deployed.
The FCC's Public Safety and Homeland Security Bureau also presented a cost study on NG911 network connectivity costs. Bureau staff analysis determined that NG911, because of its ability to leverage commercial off-the-shelf technology, has the potential to be more cost-effective to operate and upgrade than the legacy 911 system. The study offers two models for NG911 deployment: a baseline model and a cost-effective model that assumes cost savings from a reduction in the total number of 911 call centers nationwide and a greater percentage of call centers sharing NG911 infrastructure as opposed to operating their own dedicated systems.