At the House Homeland Security Committee's Emergency Preparedness, Response and Communications Subcommittee hearing on improving federal alert and warning efforts, a representative of television and radio stations trumpeted the role that broadcasters play in alerting the public about disasters, but said a training program for local authorities is “desperately needed.”
Suzanne Goucher, president and CEO of the Maine Association of Broadcasters, said that television and radio broadcasters deliver critical information to the public during disasters as part of the nation’s Emergency Alert System (EAS), a national warning program that connects public safety officials with broadcasters. “We consider the delivery of timely alerts and warnings to be the highest and best use of our spectrum, our facilities and our resources,” she said. But she criticized state and local officials for not understanding how and when to use the system, saying the knowledge and expertise of local authorities is at an “unacceptable level.”
Local emergency managers need more training before the nationwide rollout of an emergency-alert text messaging system, industry officials told a House panel Friday, warning that ill-considered texts about minor events could result in cell users not taking the alerts seriously. The Personal Localized Alert Network will be rolled out in New York City in the next few months and should be operating nationwide by spring 2012, James Barnett, chief of the Federal Communications Commission's Public Safety Bureau, testified. The PLAN program will allow local emergency managers to send out emergency alerts to all cell phones within range of selected cell towers and will give the texts priority placement, so they'll get through even if phone networks are overloaded during a natural disaster. The Federal Emergency Management Agency is partnering with the FCC on the project. About 97 percent of mobile carriers have agreed to carry the alerts on a voluntary basis, said Christopher Guttman-McCabe, vice president for regulatory affairs at CTIA.
Barnett also said that legwork is complete on the first draft of regulations implementing a "next-generation 9-1-1" system that can accept text messages. A final rule should be adopted before the end of the year. The improved 9-1-1 systems will likely be able to accept tests and photo texts from callers, so they can gather more information about a situation before ambulances and police are dispatched, Barnett said. This feature also could be useful for disabled people who are unable to speak clearly when an emergency occurs.