State Department moves from telegrams to wikis
You might imagine the State Department as a place awash in paperwork, a sprawling bureaucratic entity that encircles the globe and still passes information between its foreign missions with telegrams. And you would be right. But spurred by an overwhelming need to share and archive on-the-ground knowledge quickly, the State Department has also become a poster child for government use of wikis.
Within 15 months of coming up with the idea, State rolled out a working MediaWiki install that it called "Diplopedia." The site now has 10,000+ articles and receives more than 2,000 visits on an average day. This being a major government project, some changes had to be made—Linux was out, for instance, and "Don't be a jerk" would "not work as a governance norm for a government agency." But a working, useful wiki it is, and it was rolled out with no need for customization and without spending millions on custom code.