The FCC wants to charge you $225 to review your complaints
On July 12, the Federal Communications Commission will be voting to ensure they won’t have to read your complaints anymore — and Democratic House Commerce Committee leaders are not happy about it. House Commerce Committee Ranking Member Frank Pallone, Jr. (D-NJ) and Communications Subcommittee Ranking Member Mike Doyle (D-PA) sent a letter to FCC Chairman Ajit Pai to voice their disapproval of a proposed rule that, if approved, would send informal consumer complaints directly through to the company in question. If the consumer isn’t happy with the outcome of the informal complaint, their only other option would be filing a formal complaint and paying a $225 fee. The Commission’s docket called this move an attempt at streamlining and consolidating “the procedural rules governing formal complaints.” But the procedure has the potential to shut out the voices of consumers when it comes to telecommunications-involved issues. “At a time when consumers are highly dissatisfied with their communications companies, this abrupt change in policy troubles us,” the congressmen wrote. “As the chief communications regulator, the FCC plays a critical role in ensuring consumers—including families, small businesses, and struggling Americans—get fair and honest treatment from their service providers....We worry that the proposed change signals that the FCC no longer intends to play this role, and will instead simply tell consumers with limited means and time that they need to start an expensive and complicated formal legal process."
The FCC wants to charge you $225 to review your complaints (Vox) Letter to Chairman Pai (read the letter) House Dems Pan FCC Complaint Revisions (Multichannel News) House Dems worry FCC move to 'streamline' complaints will hurt consumers (The Hill)