FCC Settles Investigation into Two AT&T Mobility 911 Outages in 2017

The Federal Communications Commission’s Enforcement Bureau settled an investigation into AT&T Mobility’s 911 outages of March and May 2017. As a condition of the settlement, the company must pay a $5.25 million fine, implement proactive system changes to reduce the likelihood and impact of future 911 outages, improve processes for notifying 911 call centers of any future outages, ensure reliable 911 call completion, and regularly file compliance reports with the FCC. The March 2017 outage lasted approximately five hours, resulting in the failure of 911 calls from some 12,600 unique users. The May outage lasted approximately 47 minutes, resulting in 2,600 failed 911 calls.