Lifeline/Low-Income Consumers

The Federal Communications Commission announced changes to the Lifeline program to assist program participants potentially affected by the disruptions caused by the coronavirus pandemic and aid community efforts to slow its spread. The FCC's Wireline Competition Bureau waived the Lifeline program’s recertification and reverification requirements for participating low-income consumers for 60 days.

The Schools, Health & Libraries Broadband (SHLB) Coalition asked the Federal Communications Commission to expedite affordable broadband solutions for unconnected Americans. The novel coronavirus is driving schools to online learning and increasing healthcare providers’ reliance on telehealth solutions.

Americans are going to need broadband in their homes—to help them telework to keep the economy strong; to help them understand medical information, and potentially connect with medical care via telemedicine; and to help our youngest learners continue to grow. The Federal Communications Commission must join that effort immediately with emergency steps that bring broadband into homes in communities impacted by COVID-19.

A group of interested stakeholders has cited the coronavirus in asking the Federal Communications Commission to extend the comment deadline on a court's remand of portions of its Restoring Internet Freedom order. In a motion for extension of time, the groups said that "the staff, officials and line level first responders who possess the knowledge necessary to respond to these questions are preoccupied with preparing for, and conducting, emergency responses to a public safety crisis of unprecedented magnitude brought on by the rapid spread of COVID-19." They also pointed out that since the c

The mounting school closures amid the coronavirus outbreak in the US are exposing major equity gaps in access to technology and the internet, and the Federal Communications Commission needs to step in, according to FCC commissioners. "Now is absolutely the time to talk about the coronavirus disruption and how technology can help," FCC Commissioner Jessica Rosenworcel told a Senate hearing.

The Trump Federal Communications Commission’s overzealous efforts to remove broadband providers from any obligations to protect internet users defies what Congress clearly intended for these critical communications services. Our national goal of achieving universal broadband service faces several roadblocks without the FCC’s Title II authority. The agency will also have difficulty upholding public safety if we don’t restore this crucial legal standard. These harms are already playing out. Feb.

Minnesota state regulators worry changes to Lifeline could disrupt discounts on phone and broadband service for some low-income Minnesotans. In an effort to crack down on fraud and abuse, the Federal Communications Commission has for several years been working to streamline Lifeline's application process. As the changes to Lifeline take effect in Minnesota, they have stoked fears that some of the program's subscribers will lose their discounts in the transition.

The Federal Communications Commission announces the launch of the National Lifeline Eligibility Verifier for all new enrollments in Florida, Illinois, Minnesota, Ohio, and Wisconsin. Starting on March 24, 2020, eligible telecommunications carriers (ETCs) in these five states will be required to use the National Verifier’s eligibility determination process for all consumers applying for Lifeline service and must cease using legacy eligibility processes for prospective Lifeline subscribers. As of March 24, 2020, consumers in Florida, Illinois, Minnesota, Ohio, and Wisconsin can begin to check

In Mozilla Corp. v. FCC,  the U.S. Court of Appeals for the District of Columbia Circuit upheld the vast majority of the Federal Communications Commission’s 2017 decision to end net neutrality protections. However, the court also remanded three discrete issues for further consideration by the FCC. On February 6, 2020, the D.C. Circuit denied all pending petitions for rehearing, and the Court issued its mandate on February 18, 2020. With this Public Notice, the Wireline Competition Bureau seeks to refresh the record regarding the issues remanded to the FCC by the Mozilla Court.

In an Advisory, the Federal Communications Commission's Office of Inspector General alerted Lifeline carriers, beneficiaries, and the public to the potential for widespread carrier non-compliance with the Lifeline usage rule. The Advisory provides examples of usage rule violations the OIG has encountered in its ongoing investigations of Lifeline carriers, including reimbursements sought for subscriber accounts that have never had any qualifying usage.