Lifeline/Low-Income Consumers

Living indoors to slow the spread of the novel coronavirus, millions of Americans are turning to the Internet to meet their most pressing needs. This massive shift online poses troubling barriers to the least digitally connected Americans. The disconnectedness may force individuals to make devastating decisions and undermine the fight against the coronavirus.

The past month has taught us that the internet is the one indispensable tool Americans have amidst this crisis. but at least 20 million American households are currently without home access to broadband internet, primarily because they can’t afford it. These are the families on the wrong side of the digital divide, the most vulnerable people in our society. Disproportionately they are older, poorer, and sicker than the “average” American. Congress should devise a long-term solution to our continuing digital divide, once and for all.

School districts are exploring ways to keep their homebound pupils connected to the classroom, even though many students don't have the internet service or devices they need to do assignments. Public-private partnerships are playing a central role. School districts don't have the budgets to pay for service or provide devices to families, so they're relying on nonprofits and private companies to fill the gaps.

Telecommunication Internet service providers have provided the Federal Communications Commission with a laundry list of coronavirus-related temporary deregulation, including waiving deadlines, suspending rules, and providing more funding, all to address the teleworking and telemedicine and distance-learning load of a homebound workforce and student population. In its letter to the FCC, USTeecom conceded it could be costly and said they would press Congress to appropriate the money. 

I welcome Congress’s response to the COVID-19 pandemic with a much-needed economic stimulus program that will help workers, consumers, health care providers, and businesses across America. It is a time for action, and the Federal Communications Commission must do more to advance its own “connectivity stimulus.” The coming weeks will lay bare the already cruel reality of the digital divide: tens of millions of Americans cannot access or cannot afford the broadband connections they need to telework, access medical information, and help young people learn when school is closed.

The COVID-19 pandemic has reminded us all of the importance of a free and open internet. Our broadband connections are more critical than ever, and we must pay special attention to protecting the access of the most vulnerable and those on the front lines of the coronavirus response. That’s why the Commission’s net neutrality remand proceeding is so important – because it asks the public to comment on how the agency’s decision affects Lifeline participants and public safety. Given these extraordinary times, I wish that we’d granted the full extension sought by the requesters.

Today’s extension of the period for public comment about net neutrality is welcome. However, when it comes to collecting public feedback on what the FCC’s net neutrality repeal means when it comes to public safety and low-income consumers, an even longer extension would have been appropriate. The American public cares about net neutrality and should have every opportunity to let Washington know how important it is for every part of our civic and commercial lives.

The Federal Communications Commission's Wireline Competition Bureau grants a 21-day extension of time for filing comments and reply comments on the Public Notice seeking to refresh the record in the Restoring Internet Freedom and Lifeline proceedings. With this 21-day extension, comments are due on April 20, 2020, and reply comments are due on May 20, 2020.

As schools across the country move toward virtual learning as they shut down their buildings amid the coronavirus emergency, it has highlighted the digital divide that exists between students who have readily available internet access and those who do not. The Federal Communications Commission has announced a number of initiatives to help more people get connected to the internet in the wake of the coronavirus emergency. But some experts, lawmakers, and members of the agency believe it can do more.

Democratic Reps' coronavirus response plan unveiled March 23 would direct funding to pay for Wi-Fi hotspots for students and bar broadband providers from imposing data caps during the crisis. House Speaker Nancy Pelosi (D-CA) announced the legislation after the Senate failed to move its own stimulus measure forward. The House's $2.5 trillion "Take Responsibility for Workers and Families Act" includes several provisions related to tech and telecommunication issues for the duration of the national emergency, including: