Lifeline/Low-Income Consumers

With few funds dedicated to expanding at-home internet access in the $2.2 trillion “phase three” economic stimulus package, broadband advocates and the telecommunications industry are starting to push for the Federal Communications Commission and Congress to ensure that the government prioritizes expanding and funding existing subsidy programs in the next relief legislation to bring more Americans online as the coronavirus continues to spread.

Over 10 million newly-unemployed Americans are being urged if not ordered to shelter in place for their own health and that of their communities. A broadband connection makes it possible for their children to continue to learn, for workers to look for new jobs, and for families to connect with doctors and loved ones. Fortunately, the Federal Communications Commission has a tool that can keep these people connected, the Lifeline program.

Today’s announcement is a sad indication of the impact of the coronavirus pandemic on the country’s economy and on the livelihood of so many people that find themselves newly out of work. As the coronavirus places new strains on our economy and households across the country, we need to make sure that no one is left behind when it comes to communications. Now is the time to see how we can modernize our Lifeline program and extend its reach to so many in need. This includes the millions of recently unemployed, seniors, and others at risk at this difficult time.

Twenty-eight senators wrote a letter to the Federal Communications Commission demanding that it consider how repealing net neutrality could negatively impact public safety, universal access, and broadband competition. In October 2019, the US Court of Appeals for the D.C. Circuit upheld the Trump FCC’s repeal of the Open Internet Order as lawful but also ruled that the FCC failed to adequately consider public safety, the Lifeline program for low-income consumers, and competitive broadband providers’ access to poles needed to deploy their networks.

Today, we face a health crisis that makes plain – again – the importance of broadband to all people in America. As Oliva Wein of the National Consumer Law Center explains, “We’re hearing stories of low-income people without broadband at home traveling to healthcare facilities, risking their health and the health of other people, including healthcare workers, with whom they come in contact.

The historic $2 trillion “economic rescue” bill includes key funding, which New America explains here, for a number of education initiatives ranging from early childhood to post-secondary. What it doesn’t include, noticeably, is a robust response for helping households gain better online access.

The Federal Communications Commission held its mandatory monthly meeting via a brief, video-less, teleconference call March 31, with commissioners dialing in from home and the public able to access it over a never-more-important broadband connection. The commissioners had already voted to approve all the meeting agenda items, and their time — the meeting lasted less than 20 minutes — was spent mostly talking about the pandemic and how they and the industry were dealing with it. 

In order to help consumers meet their urgent communications needs during this unprecedented emergency, the Federal Communications Commission should consider the following actions during the COVID-19 pandemic and for a reasonable period thereafter as unemployed and low-income Americans get back on their feet:

As the Covid-19 outbreak pushes almost all daily functions online, libraries, schools, and Internet service providers (ISPs) are finding themselves on the front lines of responding to their communities’ connectivity needs — especially those of students. Nationwide, these broadband first responders are working rapidly to open and deploy public Wi-Fi hotspots that families can access from the safety of their parked cars.

To help Americans stay connected during the coronavirus COVID-19 pandemic, the Federal Communications Commission's Wireline Competition Bureau: