Emergency Communications

In January, the state of Hawaii mistakenly warned the public of an imminent missile attack by issuing a false alert to televisions, radios, and wireless phones. My team recently completed an investigation into the incident—an alerting drill gone awry—and we’ll be partnering with the Federal Emergency Management Agency on additional outreach to help stakeholders better understand the capabilities of the Emergency Alert System and Wireless Emergency Alerts.

In the coming months, localities around the nation can expect to begin receiving a flood of applications to construct the first of hundreds—perhaps thousands—of new telecommunications towers up to 300 feet high, plus applications to attach hundreds of thousands of “small cell” wireless devices on buildings, utility poles, and new structures. A major driver of this activity is FirstNet, the federal organization overseeing the deployment of a Nationwide Public Safety Broadband Network (NPSBN). These developments will bring clear public safety benefits.

A new rule championed by Federal Communications Commission Chairman Ajit Pai would limit internet and phone access for millions of low-income and elderly Americans. Chairman Pai's proposed changes to the Lifeline program, which currently serves 12 million Americans by providing subsidized phone and internet service, would cut service to about 70 percent, or 8 million, of them.

Members of Hawaii’s congressional delegation told Rear Adm. Patrick A. Piercey, US Pacific Command director of operations, that they want the military to take responsibility for alerting the public about any incoming ballistic missile which would be an act of war. “We want the origination of a notification of a missile alert to start with people who know,” said Sen Brian Schatz (D-HI).

First responders perform a specialized job. And with the launch of the FirstNet network core, first responders now have access to a truly specialized communications system that can keep up with their needs. While we’ve already given first responders access to the early benefits of FirstNet, the launch of the FirstNet evolved packet core is a major breakthrough for public safety. Built on physically separate hardware, it finally gives first responders their own separate, nationwide broadband network.

In separate announcements, AT&T and Verizon provided launch details for core networks to support mobile broadband service for public safety users. A key capability of both the AT&T and Verizon public safety offerings is to prioritize public safety network traffic and, where necessary, to pre-empt regular commercial traffic – a capability that could be important in the case of a major emergency. 

The Federal Communications Commission began an examination of how to more quickly route wireless 911 calls to the proper 911 call center, which could result in faster response times during emergencies. In a Notice of Inquiry, the FCC seeks comment on the extent of “misrouted” wireless 911 calls and approaches to avoid such delays, including the feasibility of routing 911 calls based on the location of the caller as opposed to the location of the cell tower that handles that call.

Nearly six months have passed since Hurricanes Irma and Maria devastated Puerto Rico and the U.S. Virgin Islands. In the immediate aftermath of the storms, communications networks were virtually wiped out. More than 95% of cell sites were out in Puerto Rico and 77% of cell sites were out in the Virgin Islands. Progress is no doubt being made, with 4.4% and 13.8% of cell sites now out in Puerto Rico and the Virgin Islands, respectively. But there's still much work to do, as too many still lack connectivity and basic infrastructure.