WOW!: We’ll Stay Cap Free

Competitive cable operator WOW! reaffirmed a commitment not to implement data caps and usage-based policies for all of its high-speed Internet customers, holding that it’s taking the “consumer side” in that debate. WOW! said the promise of no data caps comes amid recently updated Internet-only plans and new bundles, adding that it now offers speeds up to 500 M bps across 95% of its footprint. WOW is also pushing ahead with a rollout of 1-Gig speeds using DOCSIS 3.1 technology, starting in markets that include Auburn and Huntsville (AL), Evansville (IN), and Knoxville (TN).

Cable Broadband Providers: What Ever Happened to “The Customer is Always Right”?

The “Customer is Always Right” maxim was perpetuated because it reflected a truth: in a competitive market, the seller that gives the customer what the customer wants will succeed and others will fail. But there is not enough competition in cable broadband markets to force cable companies to focus on satisfying customer needs as a path to beating the competition and “winning” the customer.

Why you should support net neutrality

[Commentary] Amid the raucous political debate, there is a critical issue many are overlooking: the threat to network neutrality. Net neutrality is a critical component of the future of the Internet, but the real issue is the lack of fast, affordable Internet in America — directly caused by a lack of adequate competition. If consumers had more providers to choose from, the market would solve the issues of privacy protections, network neutrality and much more. People would not stand for poor privacy practices and content restrictions, usurious prices and poor quality. They would seek other options, forcing providers to change their practices.

So how can you get involved to keep the FCC from dismantling net neutrality? Spread the word — talk to your friends, family and neighbors. Educate them on the subject and encourage them to take a stand and engage the appropriate government representatives at the federal, state and local level. We must band together for the long journey ahead to effect change.

[Dane Jasper is the CEO and founder of Sonic, an Internet and telecommunications company in Santa Rosa (CA)]

Make No Mistake: Chairman Pai Wants to Roll Back the Net Neutrality Rules. Here's What You Need to Know.

Federal Communications Commission Chairman Ajit Pai officially released the agency’s Notice of Proposed Rulemaking (NPRM) recently to begin a process intended to undo the 2015 Open Internet Order and roll back vital Network Neutrality protections. The NPRM summarizes Chairman Pai’s thinking and sets up questions the FCC intends to explore during the rulemaking process. Unfortunately, it’s as bad as we expected.

Not only does the NPRM propose to eliminate the FCC’s only viable way to enforce Net Neutrality under Title II of the Communications Act, it specifically suggests elimination of bright-line Net Neutrality rules that prevent ISPs from engaging in paid prioritization, blocking and throttling content and websites. Yet Chairman Pai and his supporters in the cable industry are pretending that they’re not gunning for the Net Neutrality rules themselves. This claim is front and center on the homepage of cable industry front group Broadband for America: “The FCC is not trying to repeal Net Neutrality; it is working on separate regulations called Title II or ‘utility’ regulation.” This doublespeak obscures two central pillars of Pai’s approach (scattering in a few extra falsehoods along the way, like the inaccurate reference to so-called utility rules, and the repetition of Pai’s constant lies about alleged harms from Title II). Pai wants to pretend that he’s preserving the open internet, but he’s made up his mind to dismantle the rules that protect it and the foundation on which those rules stand.