Federal Communications Commission
According to the Government Accountability Office, Federal agencies are currently spending over 70% of their Information Technology budgets on maintaining legacy systems.
Government-wide, these maintenance costs amount to over $54 billion a year spent on existing legacy systems, and delays needed transitions to newer technologies. Moreover, this cost only captures those legacy processes automated by IT; several paper-based, manual processes exist and result in additional hidden, human-intensive costs that could benefit from modern IT automation.
In the spirit of openness, I’d like to share our seven tracks as we embark on our journey to modernize the FCC enterprise. These tracks and supporting goals represent our focused efforts to bring the FCC into the 21st century and ensure the Commission has some of best IT in government supporting its mission.
Like an iceberg where a majority of the ice is hidden underwater, modernizing manual, human-intensive processes at the FCC will reduce legacy “sunk costs” at the Commission. The result will be a more agile, responsive, IT-enabled FCC enterprise able to work faster and float “above water”. Our workforce will be more effective, efficient in their time and energy, and better able to deliver the highest quality public service to the US public and FCC partners.
- Improve Secure Employee Telework & Mobility
- Secure Internal & External Collaborations
- Strengthen FCC’s IT Security Posture
- Transform Access to FCC Enterprise Data
- Modernize Legacy Systems & Tracking
- Improve FCC.gov & Complaint Reform
- Increase Transparency & System Usability
[Bray is the FCC’s Chief Information Officer]
On January 13, 2014, Sen Robert Casey (D-PA) wrote Federal Communications Commission Tom Wheeler asking the FCC to investigate the coverage and reliability of the telecommunication system in rural areas after a driver had to make separate 911 calls as he crossed over the Maryland/ Pennsylvania border.
He wrote, “While I understand the FCC is aware of the concerns that rural communities face when dealing with dropped calls or poor quality services, I believe a renewed effort must be made to drastically improve these services. I also ask that your office take a particular look at how emergency services and responses are being affected by poor quality phone service. Phone services are vital to rural communities and we must ensure we are striving to expand new and updated technologies to all Americans regardless of where they live.”
On April 11, Chairman Wheeler wrote back saying the FCC has taken important steps to increase mobile coverage in rural areas. As of October 2012, 99.3 percent of the total rural US population and 92.6 percent of total rural US road miles had mobile voice service coverage from one or more providers.
To address areas with limited mobile coverage, the FCC established a universal service support mechanism dedicated exclusively to mobile services. Specifically, the Commission set aside $300 million in one-time support to accelerate immediate deployment of networks for mobile voice and broadband services in unserved, largely rural areas.
This support was made available through a nationwide reverse auction, which took place in the fall of 2012. There were 33 winning bidders, extending broadband coverage up to 83,494 road miles in geographic areas located in 31 states and one territory.
In December 2013, a number of Members of Congress wrote to Federal Communications Commission Tom Wheeler seeing “swift action to improve and modernize the E-rate program in order to help connect our nation's schools with high-speed broadband over the next five years.”
In April 2014, Chairman Wheeler wrote back saying that E-rate modernization is among the most important tasks currently facing the FCC. Commission staff is reviewing the record that has been developed in response to the July 2013 Notice of Proposed Rulemaking, and meeting with stakeholders to ensure that we have robust input from all interested parties.
Just a few weeks ago, the staff released a Public Notice seeking focused comment on a handful of specific issues that have been raised by commenters. And my goal is for the Commission to adopt an Order later this spring that would implement fundamental structural and administrative changes, the results of which would go into effect in 2015.
We need to ensure that the E-rate program supports the high-capacity broadband needed to give our students access to twenty-first century educational opportunities, while simultaneously improving the efficiency and administration of the program and establishing explicit program goals and measurements.
FCC Chairman Wheeler's Response to Members of Congress Regarding Mobile Wireless Services On-Board Aircrafts
In December 2013, a number of Members of Congress wrote to Federal Communications Commission Tom Wheeler expressing concerns about opening the door to wireless voice services being used by passengers on airplanes above 10,000 feet.
They wrote, “We are in support of new options for airline passengers to safely use wireless data for non-voice services such as text messaging, email, and internet browsing; but we are adamantly opposed to the use of cellular voice services during flights.”
On April 8, Chairman Wheeler wrote back to the Members outlining the FCC’s process for process for considering modernization an outdated technological rule and enable in-flight connectivity options that are available elsewhere in the world to the available in the United States. He noted that if the Commission determines that airborne mobile use is possible without negative effects to cellular networks, the *airlines,* under the FCC's proposal, would have the ultimate say as to whether and how to provide service using cellular airborne access systems, subject to applicable Department of Transportation and Federal Aviation Administration rules.
On March 25, Reps Doris Matsui (D-CA) and Brett Guthrie (R-KY) wrote to Federal Communications Commission Chairman Tom Wheeler encouraging the Commission to create a band plan that encourages a robust bidding process that maximizes revenue in the upcoming AWS-3 auction.
On April 15, Chairman Wheeler wrote back noting that the FCC unanimously adopted the AWS-3 Report and Order. The Order adopts allocation, service, licensing, and technical rules for 65 megahertz of spectrum, including 50 megahertz of paired spectrum at 1755-1780 MHz and 2155-2180 MHz. The upcoming auction will expand the workhorse A WS-1 commercial wireless band, which today is available for mobile broadband use.
The Commission adopted a band plan that will promote competition by offering licenses comprised of different geographic license areas and block sizes. This band plan will serve the spectrum needs of a variety of applicants, and promote auction participation and robust competition.
The Commission's action set the stage for an auction of the AWS-3 spectrum licenses later this year.
While adopting the A WS-3 Report and Order is a big step toward making this spectrum available for commercial use, additional details must be resolved before this auction can take place. We will address these challenges so that all parties have certainty about their rights and obligations in A WS-3, and to ensure that the auction is robustly competitive and successful.
To keep pace with technological advancements, I believe it is time for the Federal Communications Commission to consider modernizing our labeling requirements.
Electronic labeling, or e-labeling, could replace the current system of etched labels containing FCC certification information on the outside body of each electronic device. Instead, this information could be provided through software on device screens.
There are numerous potential benefits to e-labeling. Specifically, e-labels can provide more information to consumers than is conveyed today. Beyond the required FCC certification information, details can be added by manufacturers regarding device warranties, recycling, and trade-in opportunities. In addition, e-labels can be updated remotely to address any inaccuracies, such as typographical errors. Another advantage of e-labeling is cost savings. As devices have become smaller and more aesthetically appealing, etching the labels requires more design time and expensive equipment. E-labeling could dramatically reduce or eliminate these costs without sacrificing consumer information.
Along with the proposed benefits, there may be some perceived drawbacks to e-labeling that can be addressed. E-labeling should never be allowed in any way to short-circuit or undermine the FCC's certification process. The FCC should take every opportunity to ensure that its rules and procedures take advantage of modern technology and are as user-friendly as possible.
That is why I hope that the Commission will, in the near future, turn its attention to the possibility of permitting e-labeling through a means that will expedite its use. Doing so would not only be good government, it would stand to benefit equipment manufacturers, and more importantly, consumers.
Next year the FCC will conduct the first-ever “Incentive Auction,” which will harness market forces to reallocate valuable low-band (below 1 GHz) spectrum from television broadcasters who voluntarily choose to relinquish their channels in exchange for incentive payments, to wireless providers who will bid against each other to buy those frequencies to provide mobile broadband services.
Two national carriers control the vast majority of that low-band spectrum. This disparity makes it difficult for rural consumers to have access to the competition and choice that would be available if more wireless competitors also had access to low-band spectrum. It also creates challenges for consumers in urban environments who sometimes have difficulty using their mobile phones at home or in their offices.
To address this problem, and to prevent one or two wireless providers from being able to run the table at the auction, I have proposed a market based reserve for the auction. Any party desiring to bid on any license area will be free to do so. When the Incentive Auction commences, all bidders will be bidding and competing against each other for all blocks of spectrum.
We expect a fulsome bidding process. There will be no “reserved” spectrum during this initial stage of the auction. When the auction reaches a “trigger” point that the Commission will set in advance of the auction -- largely based on meeting a price threshold -- wireless providers with a dominant low-band position in a license area will be constrained from bidding on a few “reserved” spectrum blocks.
The exact amount of “reserved” spectrum available will depend on how much spectrum non-dominant providers are actively bidding for at the trigger point, but in no instance will the reserve exceed 30 megahertz. Those “reserve-eligible” bidders who are still actively bidding at the trigger point will then begin bidding for reserved spectrum against only other eligible bidders, and not against bidders who already hold a dominant low-band position in that license area.
Right now, I worry that the greatest obstacle in our way might be the [Federal Communications Commission] itself.
In order for the incentive auctions to succeed, we must have robust competition among wireless carriers for licenses in the forward auction. Or, as a friend of mine might put it, “competition, competition, competition.”
But unfortunately, the plan reportedly on the table appears to go in the opposite direction. It restricts competition. Certain companies selected by the government will be shielded from competing against other companies. Instead of good, old-fashioned competition, the chosen few would have spectrum set aside especially for them.
My position on the forward auction is simple: The FCC should not limit carriers’ ability to participate. We should not pick winners and losers. The inevitable effect of a policy that limits participation will be less spectrum for mobile broadband, less funding for national priorities, a higher budget deficit, and an increased chance of a failed auction.
The Federal Communications Commission took steps to provide more spectrum for general consumer use, carrier-grade small cell deployments, fixed wireless broadband services, and other innovative uses, through the creation of a new Citizens Broadband Radio Service.
The FCC proposed rules for the Citizens Broadband Radio Service in a Further Notice of Proposed Rulemaking that advances the Commission’s efforts to meet the growing demand for spectrum by proposing to make 150 megahertz available in the 3.5 GHz Band. The FNPRM proposes innovative spectrum sharing techniques to unlock the value of the spectrum between 3550 MHz and 3650 MHz, and seeks comment on extending the proposed service to 3700 MHz.
Specifically, the FNPRM proposes a three-tiered access and sharing model comprised of federal and non-federal incumbents, priority access licensees, and general authorized access users. Together, the proposals seek to promote flexibility and innovation by leveraging advancements in technology to facilitate sharing between different users and uses, including incumbent government uses.
Federal and non-federal incumbents would be protected from harmful interference from Citizens Broadband Radio Service users. Targeted priority access licenses would be made available for a variety of uses, including mobile broadband.
General authorized access use would be permitted in a reserved amount of spectrum and on an opportunistic basis for a variety of consumer or business-oriented purposes, including advanced home wireless networking. Access and operation within the 3.5 GHz band would be managed by a spectrum access system, a dynamic database or databases that incorporates technical and functional requirements necessary to manage access and operations across the three tiers. In addition, the FNPRM seeks comment on technical, auction, and allocation rules.
The Federal Communications Commission took significant steps toward implementing the next phase of its program for expanding robust broadband in rural America, the Connect America Fund.
Phase I of the Connect America Fund has already invested over $438 million to deploy broadband service to 1.6 million previously unserved Americans. Phase I also invested $300 million to expand advanced mobile wireless service and nearly $50 million for better mobile voice and broadband on Tribal lands.
Phase II the Connect America Fund will result in a nearly 70% increase in annual support for broadband and voice service in areas served by the nation’s largest traditional local providers -- known as “price cap” carriers.
The effort will expand broadband access to an additional 5 million Americans who are currently unable to benefit from the opportunities of 21st century communications. Over five years, Phase II of the Connect America Fund will provide nearly $9 billion to expand broadband in rural areas.