Ars Technica

After defending false data, Comcast admits another FCC broadband map mistake

Comcast has fessed up to another mistake on the national broadband map after previously insisting that false data it gave the Federal Communications Commission was actually correct.

Jefferson County Cable admits lying to FCC about size of network to block funding to rivals

Ryan Grewell, who runs a small wireless Internet service provider called Smart Way Communications in Ohio, filed challenges to the Federal Communications Commission's new broadband map after his customers noticed that the FCC map falsely reported fiber Internet service was available at their homes. The FCC data was provided by Jefferson County Cable. In a reply to Grewell's challenges,  Jefferson County Cable Executive Bob Loveridge wrote, "You challenged that we do not have service at your residence and indeed we don't today.

Comcast agents mistakenly reject some poor people who qualify for free Internet

People with low incomes can get free Internet service through Comcast and the Federal Communications Commission's Affordable Connectivity Program (ACP), but signing up is sometimes harder than it should be because of confusion within Comcast's customer service department. The confusion is related to a Comcast rule that makes customers ineligible for Internet Essentials low-income service if they have been a Comcast subscriber in the previous 90 days. That rule and another one related to unpaid bills are not supposed to apply to people who also qualify for the ACP.