Frontier sued over Internet speeds, outages in West Virginia

Frontier Communications customers have filed a class-action lawsuit against the company in West Virginia, alleging Frontier failed to provide the high-speed Internet services it advertised.

Customers also complained about frequent Internet outages, and having to repeatedly turn their modems off and on to restore broadband service, according to the lawsuit filed in Lincoln County Circuit Court. Frontier advertised a service called “High-speed Internet Max,” which provides speeds up to 12 megabits per second. But the company “throttled” back Internet speeds, particularly in rural areas, without properly notifying customers, according to the lawsuit. Some customers were receiving speeds below 1 megabit per second, but paying for the faster service, the suit alleges. Frontier’s “false advertising” violates the West Virginia Consumer Credit and Protection Act, according to the complaint.