Thursday, May 21, 2020
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Poor Americans Face Hurdles in Getting Promised Internet
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FCC Commissioner O'Rielly, Rep DelBenne (D-WA) call for expanding broadband access during pandemic
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Internet providers like Charter and Comcast have introduced offers of free and low-cost internet with great fanfare in the last several weeks. The companies have said they want to help connect poor Americans during a pandemic that has shifted much of life online. Schools and community organizations have aggressively promoted the offers. Scores of customers have tried to sign up. But people signing up for the programs have encountered unexpected difficulties and roadblocks, according to interviews with people who have tried to sign up or who have helped them. Their stories highlight the way that the pandemic has stretched the gap between Americans who have easy access to the internet and those who do not, cutting the latter group off from venues for learning, work and play. The benefits and rules of the offers vary widely, so a customer may not qualify for free service while someone in identical circumstances elsewhere in the country can sign up. Sometimes, people must endure hourslong waits on the phone to sign up, which can lead some to give up before they ever talk to a customer service agent. Others have been deterred by language barriers or are wary of requests for identification.
“We need a more stable solution that doesn’t have all the gaps in eligibility and delivery that these free and reduced offers provide us,” said Angela Siefer, the executive director of the National Digital Inclusion Alliance. Siefer supports a federal subsidy that would go directly to consumers to pay for home broadband.
Federal Communications Commissioner Michael O'Rielly and Rep. Suzan DelBenne (D-WA) agreed that the US government needs to help expand internet access to more households as the coronavirus pandemic exposes significant gaps in coverage. Commissioner O'Rielly said that while many classrooms, doctor’s offices and workplaces have moved online, about 20 million Americans don’t have broadband. “COVID-19 didn't bring this issue upon us, but it's made it more prominent.” He said that lack of equipment and affordability are the main obstacles for households who aren't able to log on. At the same online event, Rep DelBenne, co-chair of the Women’s High Tech Caucus, also emphasized the need for connectivity, even for jobs that can’t be done online. “The situation we're in across the country has really highlighted how critical it is that we provide technology access, and particularly broadband,” she said. Francella Ochillo, executive director of Next Century Cities, called for “every stakeholder at the table” to get involved with expanding access to the internet.
While traditional satellite broadband generally suffers from latency of about 600ms, Elon Musk says that SpaceX's Starlink will offer "latency below 20 milliseconds, so somebody could play a fast-response video game at a competitive level." The Federal Communications Commission is not convinced that Starlink broadband network will be able to deliver the low latencies promised. As a result, FCC Chairman Ajit Pai is proposing limits on SpaceX's ability to apply for funding from the $16 billion rural-broadband program called the Rural Digital Opportunity Fund. ISPs can seek funding in census blocks where no provider offers home-Internet speeds of at least 25Mbps downstream and 3Mbps upstream. ISPs that aren't expected to provide latency below 100ms will be at a disadvantage because the FCC will prioritize low-latency networks when awarding funding. Pai's plan would put SpaceX and other satellite providers into the high-latency category, even though SpaceX says its latency will be much lower than 100ms
Local Officials Share Insights on How Broadband Impacts Population Growth, Economic Development, and Education in Illinois
The University of Illinois Extension Local Government Education Program and the Illinois Department of Commerce and Economic Opportunity Illinois Office of Broadband partnered with the Benton Institute for Broadband & Society to implement the Developing Broadband Leadership Webinar Series. The leadership series is a four-part workshop launched as part of the Connect Illinois initiative, a phased $420 million initiative implemented to expand broadband in unserved and underserved municipalities statewide. On May 13, 2020, Illinois Governor J.B. Pritzker opened the inaugural webinar titled “Broadband — Now More than Ever” by sharing information about Connect Illinois and the first two rounds of grant awards. Participants also heard from Roberto Gallardo from the Purdue Center of Regional Development who shared statistics on broadband connectivity across Illinois, accounting for demographic factors such as race, education, and income. At the center of the call were local officials from three Next Century Cities municipalities in Illinois including Carbondale, Highland, and Jacksonville who spoke about broadband connectivity efforts in their respective communities. Next Century Cities’ own Francella Ochillo moderated the discussion.
Little-known internet network plans Western Colorado expansion to link students, nonprofits to supercomputers
GigaPop, long exclusive to universities and federal research labs, offers unthinkably fast speeds and access to the brightest minds — and their data. And now, this decades-old network wants to expand to connect as many western Colorado educational institutions, K-12 classrooms, nonprofits, health care services, and community organizations it can, from Denver to Durango and Grand Junction. The idea that an exclusive research network could spread to the Western Slope and connect students, telemedicine patients and telecommuters is being pitched as BiSON West. The project is the western expansion of the BiSON Network, or the Bi-State Optical Network that stretches from the University of Wyoming and the National Center for Atmospheric Research’s supercomputer in Cheyenne, to more than two dozen Front Range schools and research labs from Fort Collins to Pueblo. Front Range GigaPop, or FRGP, manages the BiSON Network.
The Federal Communications Commission's Net Neutrality remand proceeding, INCOMPAS highlights several important points:
- Monopoly and duopoly do not equal competition: Over 75% of Americans are stuck in broadband markets controlled by two providers. Plus there is even LESS competition at faster speeds -- such as gigabit service that increases both upload and download times - and is imperative to help more families and small businesses work, learn and recover from COVID-19 economic disruption.
- Mobile is not a substitute for fixed: Duh.
- Large ISPs have the “means and the motive” to do harm: Merger mania, with large ISPs buying content providers, enables large ISPs to favor and discriminate against other broadband providers and competing streaming services.
- Interconnection threat: The streaming revolution is a result of smart interconnection policy. But the large ISPs’ ability to discriminate at the point of interconnection is very real. They have done so in the past, and are simply waiting for merger conditions rules to sunset.
- Investment by big ISPs is DOWN, not UP: The facts are stubborn here. The data shows that some large ISPs actually have decreased their broadband investment by billions of dollars. A recent study from George Washington University concludes that the passage and repeal of the net neutrality rules had no meaningful impact on broadband investment. Plus, at least half of the 5.6 million new fiber-connected homes in 2018 were the result of merger conditions.
Many of us have been putting up with a persistent annoyance: a lousy internet connection. Average internet speeds all over the world have slowed. Some broadband providers are feeling crushed by the heavy traffic. And dated internet equipment can create a bottleneck for our speeds. What’s causing your slow speeds — your internet provider or your equipment at home? Here’s a method to figuring that out.
Companies say internet network capacity has stayed strong the last two months, but some providers are struggling to repay loans, provide internet routers, or find enough personal protective equipment to protect workers from COVID-19. Federal Communications Commission Chair Ajit Pai told the House Communications Subcommittee May 19 one reason the networks have been able to handle the traffic increase is because of investments and improvements in broadband infrastructure in recent years. “Since 2016, for example, Internet speeds are up over 80%. The percentage of homes with access to 250 Mbps broadband has doubled, and we broke records for fiber deployment in each of the past two years,” Pai said.
During a Senate hearing, both Jonathan Spalter of US Telecom and NTCA-The Rural Broadband Association CEO Shirley Bloomfield testified, saying Congress should look at short- and long-term solutions to help providers. Bloomfield said in the near term, Congress can act by making sure people who are not connected get connected, and those who are connected can stay connected. In the longer-term, she said there needs to be "a coherent and coordinated national broadband infrastructure policy so that we are not back here again someday, staring at the next crisis and wondering why some customers lack broadband altogether, why other customers have unreliable access that does not enable effective use of virtual private networks or distance learning platforms, and why still other customers might have access to robust, future-proof networks but lack the ability to afford services atop those networks.” Bloomfield also said an increasing number of customers are becoming unable to pay for service and NTCA members are concerned about their ability to repay loans and buy critical supplies like routers, fiber or backbone access to the internet. She said finding PPE for workers in the field is also a challenge.
Wireless
Public Knowledge Joins More than 30 Organizations Urging Congress to Support FCC’s Move to Deploy 5G
Public Knowledge joined more than 30 public interest groups (including the Benton Institute for Broadband & Society), advocacy organizations, trade associations, academics, and former administration officials in a letter urging both the Senate and House Armed Services Committees to support the Federal Communications Commission’s bipartisan decision to finalize rules for Ligado Networks’ 5G deployment. The letter argues that the organizations — so often at odds with each other on spectrum issues — have come together to support the FCC’s action to spur on “innovation and competition in new 5G services while… protecting GPS from harmful interference.”
Perhaps the most impressive thing about 5G – the next generation of wireless technology — is that it manages to bridge the hyper-partisan divide in Washington (DC). Democrats and Republicans — including President Trump himself — support Federal Communications Commission Chairman Ajit Pai’s “5G Fast Plan” to open huge swaths of wireless spectrum necessary to support 5G technology and “win the 5G race” with China. It may, therefore, surprise you that the greatest resistance to the FCC’s 5G plan comes from within the Trump Administration itself. Federal agencies have mounted an increasingly public campaign against the FCC, declaring in ever more urgent terms how every FCC spectrum decision puts critical services at risk.
Things have now come to an all-out war between the Department of Defense and the FCC over the decision by the FCC to approve a new 5G network by a company called Ligado. The Defense Department claims Ligado’s operation will interfere with vital GPS operations. (The DoD runs the nation’s GPS satellites for military operations, despite the public’s ubiquitous use of GPS.) This has become a proxy for the general civil war on 5G within the Trump Administration and Congress, with cabinet secretaries publicly contradicting each other and members of the Senate and House Armed Services Committees feuding with members of the Commerce Committee (which has jurisdiction over the FCC). Unless contained, this 5G civil war threatens to paralyze the rollout of new spectrum for 5G.
Verizon announced the roll out of 5G uploads in all existing 5G Ultra Wideband cities. Verizon’s 5G Ultra Wideband network is synonymous with fast download speeds, but one of the biggest requests we’ve had since launching our 5G network is when uplink for 5G uploads will be available on Verizon. Starting today, customers can upload content using Verizon’s 5G Ultra Wideband network. This makes it easier to upload high-def videos to social networks, back-up work and school projects to the cloud and play massive multiplayer games. Initially, customers should see upload speeds on 5G about 30 percent faster than 4G LTE. 5G upload is available in all 35 Verizon 5G Ultra Wideband cities, in our Chicago 5G Home market and in any stadium or arena with Verizon 5G Ultra Wideband service.
The Federal Communications Commission approved an additional 43 funding applications for the COVID-19 Telehealth Program. Health care providers in both urban and rural areas of the country will use this $16.87 million in funding to provide telehealth services during the coronavirus pandemic. To date, the FCC’s COVID-19 Telehealth Program, which was authorized by the CARES Act, has approved funding for 132 health care providers in 33 states plus Washington, DC for a total of just over $50 million in funding.
[See which providers are getting funding at the link below]
Like many school districts nationwide, COVID-19 forced the Santa Monica-Malibu Unified School District (SMMUSD) to brainstorm ways to provide internet access for families in need. It partnered with Wander, a company with high-speed internet options at $25 per month, to provide free access to its fixed wireless networks for the remainder of the school year. In partnership with the SMMUSD and the Santa Monica Education Foundation, parents and children have access to secure, reliable, and fast internet while school closures and work-from-home mandates remain in place. Having access to secure, reliable and high-speed internet is critical for parents to adapt to the new and quickly evolving needs at home, whether working, homeschooling, or connecting with others online. As COVID-19 has put an increased burden on families and created financial uncertainty for many, free internet provides a digital security net.
The federal Lifeline program was created in the 1980s under President Ronald Reagan to help low-income Americans afford telephone service. It has been expanded over the years to help provide access to a basic cellphone with a limited amount of data. The most recent evolution, to accommodate broadband, was demonized by some Republicans who labeled it the “Obamaphone” program. Here’s a modest but timely proposal, given President Donald Trump’s quest to reverse all markers of the Obama administration: Update Lifeline to cover educational tools like tablets and provide enough data for low-income kids to access their classes from home. If President Trump wants to do the right thing and solve this problem quickly, he could direct the FCC to take these steps for the duration of the COVID-19 crisis:
- Ensure that Lifeline beneficiaries have access to 4G where available, and enable hot spot access;
- Temporarily suspend the limit of one device per household, and encourage Lifeline providers to make available larger-screen devices like tablets;
- Temporarily lift the 3-gigabyte data limit and instruct providers to deliver up to 40 gigabytes of data;
[Ben Crump is a civil rights attorney]
The Senate Commerce Committee approved a handful of communications-related bills May 20, favorably recommending them to the full Senate for a vote and passage. Approved bills include:
- The Advanced Technological Manufacturing Act (S 3704) which would reauthorize the National Science Foundation’s (NSF) Advanced Technological Education (ATE) program but also retool it given that COVID-19 has put an exclamation point on the need for more high tech workers in a world having to connect remotely.
- The Cybersecurity Competitions to Yield Better Efforts to Research the Latest Exceptionally Advanced Problems (CYBER LEAP) Act of 2020 (S 3712) which would set up various competition, with cash and non-cash prizes, to come up with "high-priority breakthroughs in cybersecurity by 2028" in areas including combatting cyber attacks, cyber education, workforce training, AI, next-gen communications tech, and more.
- The Spectrum IT Modernization Act of 2020 (S 3717) which would require the head of the National Telecommunications & Information Administration (NTIA) to submit a plan to Congress for the modernization of NTIA's IT systems.
The Federal Communications Commission and Federal Trade Commission demanded that gateway providers allowing COVID-19 pandemic-related scam robocalls into the US cut off this traffic or face serious consequences. This is the second such action taken during the pandemic, following a successful push in April with similar letters from the agencies that led to the termination of other robocallers’ access to American phone networks. The letters sent May 20 give the companies 48 hours to cut off these scam robocalls. If they do not, the FCC expects that domestic providers will begin blocking all calls from them. The FCC and FTC will also consider other enforcement steps should the companies not comply.
It is the policy of the United States to combat the economic consequences of COVID-19 with the same vigor and resourcefulness with which the fight against COVID-19 itself has been waged. Agencies should address this economic emergency by rescinding, modifying, waiving, or providing exemptions from regulations and other requirements that may inhibit economic recovery, consistent with applicable law and with protection of the public health and safety, with national and homeland security, and with budgetary priorities and operational feasibility. They should also give businesses, especially small businesses, the confidence they need to re-open by providing guidance on what the law requires; by recognizing the efforts of businesses to comply with often-complex regulations in complicated and swiftly changing circumstances; and by committing to fairness in administrative enforcement and adjudication.
On April 24, 2020, Senators Kamala Harris (D-CA), Kirsten Gillibrand (D-NY), Charles Schumer (D-NY) and Dianne Feinstein (D-CA) wrote to Federal Communications Commission Chairman Ajit Pai about how multiple local governments from California and New York asked for, yet were denied, a further 60-day extension of the comment period over the DC Circuit Court of Appeals remand in the FCC's net neutrality repeal (Mozilla Corp. v. FCC). The senators asked the FCC to reconsider this position and further extend the comment period given the crisis created by the COVID-19 worldwide pandemic.
On May 7, Chairman Pai responded by writing, "As your letter indicates, on April 16, the County of Santa Clara, City of Los Angeles, and other parties asked the Commission for another sixty-day extension of the comment deadline. Longstanding Commission rules, however, provide that parties shall file such extension requests at least seven days before the filing deadline. And in this case, the request was only filed four days ahead of the deadline. Moreover, given that the County of Santa Clara and City of Los Angeles were able to comply with this filing deadline in their first extension request, there is no reason to believe that they were unable to do so with respect to their second extension request. Indeed, as the Bureau noted, it is not plausible that they became aware of any need to extend the deadline fewer than seven days before the deadline for filing comments. As the County of Santa Clara and City of Los Angeles acknowledged in its first extension request, 'the Commission has a duty to conduct its remand proceedings in an expeditious manner.' Therefore, in light of this and the facts recounted above, I do not intend to disturb the Bureau's decision regarding the second extension request."
Benton (www.benton.org) provides the only free, reliable, and non-partisan daily digest that curates and distributes news related to universal broadband, while connecting communications, democracy, and public interest issues. Posted Monday through Friday, this service provides updates on important industry developments, policy issues, and other related news events. While the summaries are factually accurate, their sometimes informal tone may not always represent the tone of the original articles. Headlines are compiled by Kevin Taglang (headlines AT benton DOT org) and Robbie McBeath (rmcbeath AT benton DOT org) — we welcome your comments.
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