NATOA to FCC (and NCTA): Text Notifications Don't Cut it

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Local franchising officials don't want the Federal Communications Commission to cut cable operators some new tech slack when it comes to how they send mandatory notifications to customers about service and rate changes. The FCC is considering whether to allow notifications by electronic means other than e-mails, like texts or app-based notifications or via the TV. It has concluded that notice must not simply be any method "reasonably calculate" to reach subscribers. The National Association of Telecommunications Officers and Advisors (NATOA) told the FCC in recent comments that "While it may be the case, as NCTA -the Internet & Television Association asserts, that cable operators currently send 'millions of texts each month to their customers on a wide variety of matters,' this does not support the idea that mandatory written notices should be one of those texts." NATOA has issues with notifications that can't be easily printed out and saved, it said.


NATOA to FCC (and NCTA): Text Notifications Don't Cut it