Lessons From the Pandemic: Broadband Policy After COVID-19

The historic COVID-19 pandemic offers a unique opportunity for policymakers to examine the successes and failures of the nation’s broadband system. The stay-at-home orders, business closures, and social distancing necessary to fight coronavirus transmission generated a considerable increase in broadband traffic and a dramatic shift in usage patterns. The jump in demand has seen peak traffic roughly 20 to 30 percent higher than before the pandemic. Thankfully, the increase in broadband traffic was within the anticipated growth in demand operators could already accommodate. As such, U.S. broadband networks were able to accommodate these changes with virtually no drop in performance. The facilities-based competition model the United States relies on to incent providers to invest in infrastructure passed the COVID-19 network stress test, performing better than Internet infrastructure in many other countries. The dynamic broadband competition in the United States has driven billions of dollars into network capacity that met the surge in demand. The light-touch regulatory approach also allowed for network operators to flexibly adjust interconnection levels to meet new changes in demand.

Nonetheless, the COVID-19 pandemic also amplified some glaring failures with U.S. broadband policy. A persistent digital divide continues to mean not everyone is connected, whether it be due to a lack of infrastructure in rural, uneconomic areas, or a variety of adoption hurdles throughout the country. This evidence from the pandemic should galvanize policymakers and civil society to shift the conversation toward productive gap filling, rather than continuing the tired old debates around issues such as net neutrality and municipal broadband.