How Many Stars Would You Give the TSA? Review Federal Agencies on Yelp...and Maybe Get a Response

Yelp has concluded an agreement with the federal government that will allow federal agencies and offices to claim their Yelp pages, read and respond to reviews, and incorporate that feedback into service improvements. The company encourages Yelpers to review any of the thousands of agency field offices, TSA checkpoints, national parks, Social Security Administration offices, landmarks and other places already listed on Yelp if one has good or bad feedback to share about your experiences. Not only is it helpful to others who are looking for information on these services, but one can actually make an impact by sharing one's feedback directly with the source.

It’s clear Washington is eager to engage with people directly through social media. Earlier in 2015 a group of 46 lawmakers called for the creation of a “Yelp for Government” in order to boost transparency and accountability, and Rep Ron Kind (D-WI) reiterated this call in a letter to the General Services Administration (GSA). Luckily for them, there’s no need to create a new platform now that government agencies can engage directly on Yelp. As this agreement is fully implemented in the weeks and months ahead, we’re excited to help the federal government more directly interact with and respond to the needs of citizens and to further empower the millions of Americans who use Yelp every day.