How Libraries Are Increasing Home Broadband Adoption

[Commentary] Cutting-edge libraries are addressing all aspects of broadband adoption: home Internet access, public Internet access, digital literacy training, and support and access to devices. As part of this effort, libraries are searching for and experimenting with innovative digital divide solutions that include increasing home broadband access.

The barriers to broadband adoption are well-documented: digital literacy, relevancy, and cost. Digital literacy and relevancy are often addressed simultaneously; libraries and nonprofit organizations teach digital literacy skills by showcasing the relevant use of the Internet and providing direct training classes. To successfully increase broadband use in communities, all three barriers must be addressed through a diverse set of local partners with established roots in the community. Libraries are an integral piece of this partnership. They are addressing these barriers through partnerships with cities and local community-based organizations and developing engagement strategies that meet the unique needs of their residents. Each solution must tailored to the individual community. Trust of the individual and organization providing the instruction on technology use and broadband provider options is essential. As one of the most trusted institutions in every community, libraries are an important piece of the solution. Two great examples of how libraries are playing this visible role include the Kansas City Public Library (KCPL) and The New York Public Library (NYPL).

[Katherine Bates is a senior program manager at the Urban Libraries Council (ULC). Angela Siefer is the director of the National Digital Inclusion Alliance.]