GAO Report: FCC Updated Its Enforcement Program, but Improved Transparency Is Needed

The Government Accountability Office was asked to review Federal Communications Commission’s management of its enforcement program. In this report, GAO addresses: (1) actions FCC has taken in the last 5 years to update its enforcement program, (2) FCC’s enforcement performance goals and measures, and (3) selected stakeholders’ views on FCC’s enforcement program and external communications.

GAO reviewed FCC’s enforcement policies and procedures; analyzed FCC’s performance measures and spoke with officials of similarly sized independent agencies with enforcement missions; and interviewed FCC officials and 22 stakeholders from public and private organizations who were knowledgeable of the Enforcement Bureau and the communications industry. The GAO Recommends: FCC should establish and publish: (1) quantifiable performance goals and related measures for its enforcement program; and (2) a communications strategy outlining its enforcement program for external stakeholders. FCC concurred with the recommendations.