Originally published: April 23, 2015
Last updated: April 24, 2015 - 7:45am
The Government Accountability Office was asked to review the Federal Communications Commission’s 2012 reforms of its Lifeline program which provides discounts on telephony for eligible low-income households. This report examines (1) the status of reform efforts and the extent to which FCC has evaluated program effectiveness, (2) the extent to which households participate and challenges they face in accessing and retaining benefits, and (3) FCC’s plans to evaluate the broadband pilot program.
GAO has found that program evaluation can help agencies understand whether a program is addressing an intended problem. Without a program evaluation, FCC does not know whether Lifeline is effectively ensuring the availability of telephone service for low-income households while minimizing program costs. GAO recommends that the FCC should conduct a program evaluation to determine the extent to which the Lifeline program is efficiently and effectively reaching its performance goals.
- Expand Lifeline and Link-Up to include broadband
- FCC Proposes Comprehensively Reforming and Modernizing Lifeline/Link Up
- Strengthening a Vital Lifeline or Snatching it Away?
- Public Interest Advocates Defend Lifeline Program
- FCC Moves to Make Broadband More Affordable
- FCC Asks Joint Board for Lifeline/LinkUp Review, Recommendations by Nov 4
- Reaction to FCC’s Lifeline Announcement
- The Truth About Lifeline
- Broadband Opportunity and Affordability Act
- Hearing Recap: Lifeline: Improving Accountability and Effectiveness
- What to Expect When You’re Expecting Lifeline Reform: A Public Interest Perspective on Making Broadband Service Affordable for All
- Additional Questions About Lifeline/LinkUp
- Recap: The Lifeline Fund: Money Well Spent?
- FCC Moves Toward Making Broadband More Affordable Through Its Lifeline Program
- Is It Time For Lifeline To Include Broadband?