Research

Recent research found that as the share of White non-Hispanics increases, average download and upload speeds decreases. To delve deeper into this finding and better understand the factors affecting internet speeds, this research conducted spatial error regression models looking at different groups across two points in time (2019 and 2022). Results indicate that rural, older, and poorer groups continue to be associated with slower speeds and that by 2022, these relationships became stronger, widening the divide.

On behalf of Free Press, the African American Research Collaborative (AARC) and BSP Research (BSP) completed a survey of 3,000 American adults to better understand how Americans use media and technology to gain information, how they deal with misinformation and safety online, what privacy concerns they have about online platforms, what they believe are appropriate roles in content moderation, and whether they perceive a need for more independent news sources in the current media and political environment. Key findings included:

Through the Office of Minority Broadband Initiatives (OMBI), National Telecommunications and Information Administration (NTIA) directly addresses the lack of high-speed Internet access, connectivity, adoption, and equity at our nation’s Historically Black Colleges and Universities (HBCUs), Tribal Colleges and Universities (TCUs), and Minority Serving Institutions (MSIs). OMBI works through these anchor institutions to impact their surrounding anchor communities.

The 5G revolution is in full swing as consumers perceive significant improvement in both the wireless phone service they receive and their chosen mobile devices. The American Customer Satisfaction Index (ACSI) report covers three categories of wireless phone service providers—mobile network operators (MNOs), fullservice mobile virtual network operators (MVNOs), and value MVNOs—as well as cell phone manufacturers. ACSI scores are reported on a 0 to 100 scale. Key takeaways include:

The Federal Communications Commission recently voted to subject the Internet, once again, to legacy public utility telecommunications regulation originally designed for the old Ma Bell monopoly. While the FCC’s new rules do not push so far as to regulate retail rates (though they do regulate wholesale termination rates), the FCC’s rules open the door to potential retail rate regulation of broadband services by the states.

The rapid transition to a digital front door of healthcare prompted by the pandemic made evident disparities in who had access to digital tools. Like other healthcare organizations, at the beginning of the pandemic, we found disparities in access to patient portals and video visits. Digital disparities are driven by multiple factors including lack of internet access, devices, language-adapted platforms as well as limited digital literacy.

This report looks at four key measures of the broadband user experience: Broadband Download Speed, Broadband Upload Speed, Broadband Consistent Quality, and Broadband Video Experience. Together, these measures capture the wide range of ways that households use broadband services, ranging from remote work and education to video streaming and gaming. This is the first in a two-part series of reports on the US fixed broadband experience.

The last two decades bore witness to a marked explosion in information-sharing readily available at our fingertips via mobile devices and touchscreens.

National narratives about youth well-being have increasingly focused on how to address the youth mental health crisis. While a multitude of complex factors are contributing to the growth of mental health challenges among young people, social media has often landed in the center of the conversation.

In March 2021, Asian Americans Advancing Justice | AAJC, along with Comcast, co-hosted a Digital Convening that brought together eighteen AANHPI serving organizations to discuss what the digital divide looks like in their respective communities. They discussed how the digital divide includes insufficient broadband access, a lack of equipment, and a need for greater education.