By the end of this month, the Federal Communications Commission (FCC) is expected to issue new rules aimed at reforming and modernizing the low-income Lifeline telephone program. The rules are expected to include many changes to the application process. It will also update the annual check-in which determines continued eligibility for the program.
Whether the FCC succeeds in this effort will depend on whether the reform order includes an extensive education and outreach component to explain the changes. Planning must start now.