Lifeline/Low-Income Consumers

Federal Communications Commission Chairwoman Jessica Rosenworcel appointed seven members to the Board of Directors of the Universal Service Administrative Company (USAC). The three-year term for these positions begins on January 1, 2023.

The Lifeline program and the Affordable Connectivity Program (ACP) serve a vital role in providing low-income Americans with affordable access to essential communication services. Between November 21 and December 8, 2022, the National Lifeline Association (NaLA) surveyed more than 60,000 customers who use the Lifeline and/or ACP program about who they are and how they use the programs. Survey results indicate that low-income consumers use Lifeline and/or ACP service to connect to family and to access other government programs, healthcare, jobs and online education.

With a big push nationwide to get customers enrolled in the Affordable Connectivity Program (ACP), most broadband providers seem to have forgotten about the Federal Communications Commission's Lifeline program that can provide a monthly discount of $9.25 off a telephone or broadband bill for qualifying customers. Customers can qualify for both the ACP discount and Lifeline, meaning an ISP can collect a total subsidy of $39.25 for a qualifying customer. Any ISP that is participating in ACP in order to reach low-income households should consider the Lifeline discount as well.

The Federal Communications Commission has launched a database connection with the Veterans Benefits Administration, an agency of the U.S. Department of Veterans Affairs, to make it easier for veterans to sign up for the Affordable Connectivity Program (ACP) and Lifeline. The connection will enable automatic eligibility verification of Veterans receiving qualifying pension benefits.

The US Department of Agriculture (USDA) is awarding $59 million to expand high-speed internet access to rural Michiganders through four major projects across the state, including two in the Upper Peninsula.  The Upper Peninsula Telephone Company will receive a $34,532,301 grant to install a fiber-to-the-premises network to connect 1,625 people, 69 farms, 40 businesses, and two educational facilities with the higher speeds in Dickinson, Luce, Mackinac, Marquette, Menominee, and Ontonagon counties.

In response to the impact of the COVID-19 pandemic, the Federal Communications Commission has waived certain Lifeline program rules in twelve previous Orders to provide necessary relief for low-income households. The FCC finds good cause exists to continue to waive the Lifeline recertification and reverification requirements for those Lifeline subscribers residing on Tribal lands through January 31, 2023.

Major federal broadband consumer subsidy programs that have been implemented, in the U.S. (the Lifeline, the Emergency Broadband Benefit (EBB), and the Affordable Connectivity Program (ACP)) are rebates administered through broadband providers. Yet, uptake in these programs among eligible households has been modest. Direct-to-consumer voucher subsidies have been widely applied to non-broadband social benefit programs such as the Supplemental Nutrition Assistance Program (SNAP), yet there is limited implementation for broadband.

The Federal Communications Commission is partnering with the National Association of Regulatory Utility Commissioners (NARUC) and the National Association of State Utility Consumer Advocates (NASUCA) to raise awareness of the Lifeline program and the Affordable Connectivity Program (ACP) during Lifeline Awareness Week, September 12-16, 2022. Lifeline is an FCC program designed to help make communications services more affordable for low-income consumers, and provides up to a $9.25 monthly discount on qualifying voice and broadband services for eligible low-income subscribers and up to $34.2

The Federal Communications Commission's Wireline Competition Bureau seeks comment on two petitions for relinquishment of Eligible Telecommunications Carrier (ETC) Designation filed by T-Mobile. T-Mobile seeks to relinquish its ETC designation for which it is eligible to receive high cost and Lifeline support in Florida and its

The Ensuring Phone and Internet Access Through Lifeline and Affordable Connectivity Program Act (H.R. 4275) would require the Federal Communications Commission to report to Congress annually on enrollment in its Lifeline program and its Affordable Connectivity Program, disaggregated by how applicants qualify for support. For example, Lifeline applicants may qualify based on prior enrollment in Medicaid, the Supplemental Nutrition Assistance Program, or the Supplemental Security Income program.