Citizen satisfaction with federal Web sites increased significantly in 2009, indicating that efforts by the Obama administration to increase transparency in government are getting noticed, according to a new report.
For the last quarter of 2009, more than 250,000 citizens surveyed gave federal Web sites a satisfaction rating of 75.2 out of 100 points, according to a report released by ForeSee Results, a market research firm that issues quarterly reports on public opinion about federal Web sites in conjunction with the American Customer Satisfaction Index. Survey respondents also awarded federal Web sites a satisfaction rating of 75.2 for the third quarter of 2009. This is a slight increase from the 73.6 satisfaction rating federal Web sites earned in the first and second quarters of 2009.
