Wilmington Transition Issues: Programming Converter Boxes

The majority of trouble calls made by Wilmington residents dealing with the Sept 8 digital TV transition test were prompted because local viewers had not properly programmed the converter boxes they bought, according to data collected by a group of university students monitoring the market. Eleven communications majors from Elon University of North Carolina are helping with trouble calls to local broadcasters and at the Time Warner Cable call center in Wilmington. Most of the 130 calls handled by the students involved programming a converter box or repositioning an antenna. 50% of the callers were over-the-air only television viewers.