FCC to look into firms' use of customer data

Staff at the Federal Communications Commission are expected to recommend that it review rules on how phone and cable companies can use customer information as they try to take business from each other. The FCC's Enforcement Bureau will recommend that the Commission reject a complaint by cable operators charging that Verizon Communications violated the agency's customer privacy rules by using customer information to prevent them from switching their phone service to cable. Beyond that, the bureau is expected to recommend that the FCC address more broadly the issue of "customer retention activities" by both phone companies and cable operators to make sure the rules apply equally to both
http://www.reuters.com/article/technologyNews/idUSN1147553620080412

* Enforcement Bureau recommended decision
http://www.fcc.gov/rd041108.pdf