Tech’s Swift Reaction To Hate Groups Was Years In The Making

Coverage Type: 

While tech’s crackdown on violence-inciting white nationalist sites came rapidly following the turmoil in Virginia, it took years of cajoling by activists and advocates to get Silicon Valley ready for action. “We put out our first report about cyberhate in 1985,” says Brittan Heller, director of technology and society for the Anti-Defamation League (ADL). In 2012, the ADL inaugurated its Working Group on Cyberhate. “This was one of the first bodies to get organizations across the tech industry to talk about these issues,” says Heller. The ADL doesn’t publish a list of its members, but Heller says it includes “all the major tech companies like Facebook and Google, Apple and Microsoft, Twitter.”

In 2014, the Working Group put out best-practice guidelines for tech companies to handle online hate—like clearly explaining terms of service for users and providing mechanisms for people to report abuse. That same year, the Southern Poverty Law Center began its Silicon Valley push. “In 2014, we decided that we needed to at least make an effort to work with the tech companies to de-monetize hate,” says Heidi Beirich, director of SPLC’s Intelligence Project.


Tech’s Swift Reaction To Hate Groups Was Years In The Making