T-Mobile’s all-caps, exclamation-filled response to the FTC’s billing accusations
You would think a company that had just been accused of breaking the law would keep a low profile. But if we've learned anything about John Legere, the fiery chief executive of T-Mobile, it's that he doesn't do low-profile.
Days after the Federal Trade Commission charged T-Mobile with illegally charging consumers in a practice known as "cramming," Legere is turning his guns away from his usual targets -- the giants of the wireless industry -- and training his sights on Washington instead.
"On Tuesday of this week, we all got to see Washington politics and the big carrier lobbyists at their best," Legere wrote in a lengthy, rough-around-the-edges blog post. "While I love our democracy, I hate the way DC works sometimes [sic], and I just could not sit still and let them get away with it."
Legere's company has pushed back hard against the FTC's allegations, saying it no longer allows companies that peddle spammy horoscope information or sports scores to bill customers that never signed up for their services. "T-Mobile has in the past and will continue to keep our pledge to bill customers only for what they want and what they have purchased for as long as I am CEO of this company! NO EXCUSES!" Legere wrote.
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