NY attorney general sues Time Warner Cable over internet speed fraud

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The New York attorney general’s office announced a lawsuit filed against Spectrum-Time Warner Cable and its parent company, Charter Communications, for allegedly defrauding and misleading New Yorkers about internet speeds and quality. “The allegations in today’s lawsuit confirm what millions of New Yorkers have long suspected — Spectrum-TWC has been ripping you off,” said New York Attorney General Schneiderman. “Today’s action seeks to bring much-needed relief to the millions of New Yorkers we allege have been getting cheated by Spectrum-Time Warner Cable for far too long.”

Schneiderman claimed that the Spectrum-Time Warner Cable was still misleadingly promising consumers internet speeds that they could not deliver on. The complaint specifically alleges that since January 2012, Spectrum-TWC marketing materials claimed that consumers who subscribed to their internet service would "fast, reliable connection" in their homes. After 16 months of investigation, though, the Schneiderman's office found that hundreds of thousands of speed tests showed that customers were “getting dramatically short-changed on both speed and reliability” by as much as 80 percent.


NY attorney general sues Time Warner Cable over internet speed fraud Suit Targets Charter Over Slow Broadband Speeds in Former TWC New York Systems (Multichannel News) NY sues Charter/Time Warner Cable, alleges false promise of fast Internet (ars technica)