Innovators in Digital Inclusion: Multnomah County Library

Like most public libraries across the United States, Multnomah County Library (MCL) has long provided access to public computers, the Internet (through Wi-Fi), and personalized training to the community it serves. MCL has leveraged grants and partnerships to provide tailored services to community members with low technology literacy and few resources. The library is a primary partner in a collaborative, regional digital inclusion effort that includes:1) documenting community needs, 2) increasing access to low-cost devices and broadband service, and 3) delivering training where it’s needed most. In recent years, the library has focused increasingly on technology-related service in languages other than English, including Spanish, Russian, Vietnamese and Chinese. Multnomah County Library is the largest provider of free broadband access, equipment, and training in the greater Portland area. MCL will host approximately two million free Wi-Fi and public access computing sessions this year. The library also offers about 1,900 classes, open labs, and individual tutoring sessions each year to help people get online, use their devices, and build digital literacy skills.